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Error "Smart Licence Authorization Expired" in FMC

Hello, 

 

I have this error in FMC 

"Smart Licence Authorization Expired" in the message center. 

When I try to sync manually i get the below 

Error

Failed to send the message to the server. Please verify the DNS Server/HTTP Proxy settings.

 

Though when I connect to the FMC from CLI I can telnet www.tools.cisco.com. 

 

Any ideas?

6 REPLIES 6
Hall of Fame Master

Re: Error "Smart Licence Authorization Expired" in FMC

Does your Smart licensing portal at software.cisco.com show a license is available?

Telnet isn't the best test since the registration and re-authorization takes place over https. Can you curl to the cisco.com page? that will uncover proxy issues (if there are any).

 

admin@Firepower:~
sudo curl -vvk https://tools.cisco.com

Re: Error "Smart Licence Authorization Expired" in FMC

Yes the license is available in the portal.

I even build a new token just in case, but no luck!

Hall of Fame Master

Re: Error "Smart Licence Authorization Expired" in FMC

So did curl from the FMC cli work?

Re: Error "Smart Licence Authorization Expired" in FMC

Yes, it worked!!

 

maybe it is just a bug, which I have not found yet.

 

Highlighted
Hall of Fame Master

Re: Error "Smart Licence Authorization Expired" in FMC

It sounds like all of the required connectivity and licenses are in place.

I'd suggest opening a TAC case at this point.

Re: Error "Smart Licence Authorization Expired" in FMC

Ok 

Thanks for your support!