Firepower User Agent service down with no reason

[SupportAC]

Hi,

We are having a issue with our Firepower User Agent for AD. During the last week the user agent has stopped the service a couple of times. So this caused the mapping of the users to be lost.

Looking in the agent we saw the lines pointing to the DCs in orange. And the service was stopped. So we had to start it.

These two lines were in orange when the problem occured:

The serivce control was stopped so we click in play to running again.

Why the agent service can goes down?? any tshoot to find the root case??

[Greg Smalley]

Enable logging within the GUI: "Log to local event log."  You can than look at Windows Application Event logs for more information about the failure. 

[m-ko]

Make sure your server is not running out of space.