FMC 1600 6.3.0 Upgrade Failure

[rick505d3]

Hi,

New out of the box FMC 1600 running 6.3.0 (build 83). Installing patch 6.3.0.4 failed with the message:

Installing Cisco Firepower Mgmt Center Patch version: 6.3.0.4-44 (Local Install) failed at Sat Nov 9 07:16:12 2019

Update Installation Failed : [ 8%] Fatal error: Error running script 000_start/112_CF_check.sh. For more details see /var/log/sf/Cisco_Firepower_Mgmt_Center_Patch-6.3.0.4/000_start/112_CF_check.sh.log on the device being upgraded.

The log file says 

root@FMC1:/var/log/sf/Cisco_Firepower_Mgmt_Center_Upgrade-6.4.0/000_start# cat 112_CF_check.sh.log
**********************************************************
[191108 19:46:49:152] Starting script: 000_start/112_CF_check.sh
Entering 000_start/112_CF_check.sh...
flash device identified:

Checking functionality of flash device.
Usage: grep [OPTION]... PATTERN [FILE]...
Try `grep --help' for more information.
Flash device missing.
Exiting 000_start/112_CF_check.sh.

The above patch install was attempted after getting the very same failure message on upgrading from 6.3.0 to 6.4.0. 

Any ideas?

Regards,

Rick.

[Marvin Rhoads · Accepted solution]

I'd recommend opening a TAC case - the issue could be hardware related as it appears to be hanging up on checking the CF (Compact Flash) internal storage device.

[rick505d3]

Thanks Marvin, 

Opened a tac case and the unit has been RMA'ed. 

Regards, 

Rick.