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FMC1000-K9,FTD2110 Case: Events Logging and Connection not showing. Pls share case Thx.

FMC is not showing any event and logging connection, I've configured everything as below1.JPG2.JPG3.JPG

 

Information 

    -FMC1000-K9  Version 6.3.0.3 

    -FTD2110  Version 6.3.0.3

 

 

7 REPLIES 7
Hall of Fame Guru

Re: FMC1000-K9,FTD2110 Case: Events Logging and Connection not showing. Pls share case Thx.

Are you seeing no connection events at all (under Analysis > Connections)?

Re: FMC1000-K9,FTD2110 Case: Events Logging and Connection not showing. Pls share case Thx.

I don't see anymore. thx

Re: FMC1000-K9,FTD2110 Case: Events Logging and Connection not showing. Pls share case Thx.

Dead end ,any idea where to start my troubleshooting?
Hall of Fame Guru

Re: FMC1000-K9,FTD2110 Case: Events Logging and Connection not showing. Pls share case Thx.

Your policy setup seems to be correct as far as what you shared already.

The sftunnel process that connects the sensor to FMC may be hung.

It would be best to open a TAC case and they can do some quick checks from the cli to verify and confirm that communications are established properly.

Re: FMC1000-K9,FTD2110 Case: Events Logging and Connection not showing. Pls share case Thx.

To Marvin

Thx for support. I will take your advice....Have you ever had that problem?   

Hall of Fame Guru

Re: FMC1000-K9,FTD2110 Case: Events Logging and Connection not showing. Pls share case Thx.

Yes I have seen it before. The cause may vary but one thing to check is as follows below (from the FMC cli). Interpretation of the output is not immediately obvious so that is why I recommend a TAC case to assist.

 

Get the Current Process status:

  • pmtool status | grep -E "Waiting|Down|Disable|Running"

 

Restart all the processes:

  • /etc/rc.d/init.d/console restart && tail -f /var/log/messages

 

Get the Processes status again:

  • pmtool status | grep -E "Waiting|Down|Disable|Running"

Re: FMC1000-K9,FTD2110 Case: Events Logging and Connection not showing. Pls share case Thx.

Hi Mavin

Thank you for support. It's true as yousaid.

Process service SFDataCorrelator - is Waiting
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