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Smart account problem in FMC and FTD version 6.2

Hello Team,

 

Getting below error in FMC

 

"there are no smart licensed devices currently being managed by the system. please go to device device management to add a smart licensed device" whereas the FMC and Smart license portal are synchronized..

 

Cisco ASA5516

 

 Pls help as earlier it was working perfectly suddenly it is showing the license unregistered..

Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Enthusiast

Re: Smart account problem in FMC and FTD version 6.2

Hi,

As per your license portal you are utilising 4 Threat & 4 Malware licenses and 1 vFMC.

So all your 4 FTD's are registered to this vFMC right...??

Try rebooting the vFMC and check or else Please open a ticket with cisco as your FTD's are in production.

 

Thanks,
Abheesh
PS: Please don't forget to rate and select as validated answer if this answered your question

 

8 REPLIES 8
Enthusiast

Re: Smart account problem in FMC and FTD version 6.2

Are you added any FTD in FMC..?
As per you license page there is no base license utilised.


Re: Smart account problem in FMC and FTD version 6.2

Yes, earlier it was there
Enthusiast

Re: Smart account problem in FMC and FTD version 6.2

Is it in production or staging..? Try re-register with FMC, while re-register you need to configure again the interface, routing configuration and bind ACP to FTD

HTH
Abheesh

Re: Smart account problem in FMC and FTD version 6.2

It is in production, RE registered could create outages
Enthusiast

Re: Smart account problem in FMC and FTD version 6.2

can you share the output from your cisco smart licensing page.

Re: Smart account problem in FMC and FTD version 6.2

Thanks for reply..

On behalf on Anil sir , I am attaching screen shots of cisco smart account..

Regards,

 

Enthusiast

Re: Smart account problem in FMC and FTD version 6.2

Hi,

As per your license portal you are utilising 4 Threat & 4 Malware licenses and 1 vFMC.

So all your 4 FTD's are registered to this vFMC right...??

Try rebooting the vFMC and check or else Please open a ticket with cisco as your FTD's are in production.

 

Thanks,
Abheesh
PS: Please don't forget to rate and select as validated answer if this answered your question

 

Re: Smart account problem in FMC and FTD version 6.2

issue get resolved after restarting FMC console and de-registering FTD from FMC and re-registering it again with new token from Cisco Smart portal