Virtual FMC Serial no. shown as none

[vaibhav.parlekar1]

Hi, 

We have our virtual FMC setup and licensed with smart server licensing. However the serial no. of the virtual FMC is reflected as none. is that normal ?

[tarjoshi]

This is expected behavior. The vFMC does not need a serial number.

[vaibhav.parlekar1]

Thanks

[evan.chadwick1]

So what do you raise a Cisco case with???

[Marvin Rhoads]

This Cisco Smartnet contract number can also be used to open a TAC case in the Support Case Manager (SCM) tool.

[Muhammad Amin Zia]

Hello Marvin,

Could you help me in opening Cisco TAC case. When I am trying it, I found "open new case" option to be disabled. Please refer the attached screenshot and suggest. I would appreciate your help.

[Nikolaj Pabst]

Hi Mohammed,

Do the following.

Write an email to: tac@cisco.com

Topic
Text
Include in the email: CCO ID: ##ID##

/Nikolaj

[Muhammad Amin Zia]

Thank you i contacted like this.