ASA-3-304006: URL Server x.x.x.x not responding

[mahesh18]

                   Hi all,

I am seeing this message in logs of ASA 

ASA-3-304006: URL Server not responding.

It is showing quite frequently.

Thanks

MAhesh

[Julio Carvajal · Accepted solution]

Hello Mahesh,

You will need to check the connectivity between this box ( ASA ) and the websense, make sure that the websense is receiving all of the data and is replying back to the ASA.

you can doble check this by creating captures on the ASA ( wheter the websense is replying or not)

Regards,

[mahesh18]

Hi Julio,,

Yes ASA connects to websense.

When i do sh url-server it shows this info

Server Statistics:

--------------------

Websense-Appliance                        UP

  Vendor                          websense

  Port                            15868

  Requests total/allowed/denied   39077042/28639955/10437085

  Server timeouts/retries         2/4349

  Responses received              39077040

  Response time average 60s/300s  0/0

192.168.x.x                     DOWN *****************************************???????

  Vendor                          websense

  Port                            15868

  Requests total/allowed/denied   0/0/0

  Server timeouts/retries         0/0

  Responses received              0

  Response time average 60s/300s  0/0

i am unable to  ping the device.

does the above info shows device is up?

how can i get captures?

thanks

mahesh

[Julio Carvajal · Accepted solution]

Hello Mahesh,

I mean based on what you are telling me looks like the websense is not replying back to the ASA so I will recommend you to start troubleshooting that first.

But right now lets focus on connectivity between you and the websense, make sure you can ping it first and then let me know, so check network layer and data-link layer setup between each other.

Regards

[mahesh18]

Hi Julio,

I am checking connectivity  now.

Will update you

Thanks

Mahesh

[mahesh18]

Hi Julio,

I checked websense is working ok and reachable.

Also on one ASA  where no websense traffic goes we see  in logs  url server not responding.

Seems bug to me

Thanks for the help

Mahesh