03-19-2013 12:05 PM - edited 03-11-2019 06:16 PM
Hi Guys
I bougth a used ASA 5505 on ebay which is experiencing this problem
http://www.cisco.com/en/US/ts/fn/620/fn62832.html#LEVELS or at least the described problem, if i touch the appliance while it is running it will somtimes go to this non working state as well
yet in the S/N tool it says not affected
Help or tips on what to do would be appriciated
Solved! Go to Solution.
03-24-2013 05:20 PM
The best way to confirm the strongest theory so far will be to have an extra ASA and power supply so we can test the parts you have and isolate the issue.
Assuming you don't have that option, maybe you can try to get a refund from the seller or just make sure nobody will "touch" the unit.
03-19-2013 08:34 PM
Is the issue that the unit becomes unresponsive randomly or just after a normal power cycle of the box?
If it happens randomly, how do you recover access to it? Do you recover access at all?
In case you can access the unit, check for crashes with the output of the "show crash" command.
Also, try to use the console cable while doing this.
03-20-2013 01:52 AM
maybe it is a loose connection between the Power adapter and the device?
03-20-2013 11:57 AM
I'll assume that when you say "touch" you mean, physicaly touching the device.
If you just connect to it, using the console cable, without "touching" it, does it go unresponsive?
When the device is booting [you'll need the console cable to see this], does it show any errors?
Can you post the output of when you reload the device and it goes unresponsive?
03-22-2013 12:35 AM
03-22-2013 04:10 PM
Can you try to connect to the unit using a console cable?
I normally use putty, it's configured with the default settings for the serial connection besides other great functions.
The following link explains how to connect using the console cable, we need you to do that in order to really see what the ASA is going through.
http://www.cisco.com/en/US/docs/security/asa/hw/maintenance/5505guide/install.html
03-23-2013 07:44 AM
I already am but i get no output at all
03-23-2013 11:14 AM
That's strange.
If the device is at least booting up, we should be able to get an output when connecting using the console cable.
Can you confirm the app's settings are correct and that the console cable is working?
03-23-2013 05:49 PM
yea it is and i do get a normal boot sequence when the device does boot, and that's without errors, nothing special to show
the device is acting like it does not receive power when it is failling
03-24-2013 08:18 AM
If there are no errors when booting up and when it goes down it doesn't display error, it might mean that there is a power issue and probably a loose connection between the ASA and its power supply.
What about the power supply connection, does it look "healthy".
03-24-2013 01:51 PM
my thoughts too..
it does look healthy
03-24-2013 05:20 PM
The best way to confirm the strongest theory so far will be to have an extra ASA and power supply so we can test the parts you have and isolate the issue.
Assuming you don't have that option, maybe you can try to get a refund from the seller or just make sure nobody will "touch" the unit.
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