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ASA5516-FPWR-K9 Randomly Rebooting

 

I have installed ASA5516-FPWR-K9 1 month ago.ASA-5516,

And I have a big problem. 

It reboots after about a week without any reason.

I have no idea how to fix this.

 

Please refer to below and please let me know if you more information relate this.

 

Thank you.

 

 

Result of the command: "show module"

Mod Card Type Model Serial No.
---- -------------------------------------------- ------------------ -----------
1 ASA 5516-X with FirePOWER services, 8GE, AC, ASA5516 JAD213401CG
sfr FirePOWER Services Software Module ASA5516 JAD213401CG

Mod MAC Address Range Hw Version Fw Version Sw Version
---- --------------------------------- ------------ ------------ ---------------
1 7070.8b24.9737 to 7070.8b24.973f 3.0 1.1.8 9.8(1)
sfr 7070.8b24.9736 to 7070.8b24.9736 N/A N/A 6.2.0-362

Mod SSM Application Name Status SSM Application Version
---- ------------------------------ ---------------- --------------------------
sfr ASA FirePOWER Up 6.2.0-362

Mod Status Data Plane Status Compatibility
---- ------------------ --------------------- -------------
1 Up Sys Not Applicable
sfr Up Up

 


Result of the command: "show ver"

Cisco Adaptive Security Appliance Software Version 9.8(1)
Firepower Extensible Operating System Version 2.2(1.47)
Device Manager Version 7.8(1)

Compiled on Wed 10-May-17 15:37 PDT by builders
System image file is "disk0:/asa981-lfbff-k8.SPA"
Config file at boot was "startup-config"

SELMA up 10 hours 7 mins

Hardware: ASA5516, 8192 MB RAM, CPU Atom C2000 series 2416 MHz, 1 CPU (8 cores)
Internal ATA Compact Flash, 8000MB
BIOS Flash M25P64 @ 0xfed01000, 16384KB

Encryption hardware device : Cisco ASA Crypto on-board accelerator (revision 0x1)
Number of accelerators: 1

1: Ext: GigabitEthernet1/1 : address is 7070.8b24.9738, irq 255
2: Ext: GigabitEthernet1/2 : address is 7070.8b24.9739, irq 255
3: Ext: GigabitEthernet1/3 : address is 7070.8b24.973a, irq 255
4: Ext: GigabitEthernet1/4 : address is 7070.8b24.973b, irq 255
5: Ext: GigabitEthernet1/5 : address is 7070.8b24.973c, irq 255
6: Ext: GigabitEthernet1/6 : address is 7070.8b24.973d, irq 255
7: Ext: GigabitEthernet1/7 : address is 7070.8b24.973e, irq 255
8: Ext: GigabitEthernet1/8 : address is 7070.8b24.973f, irq 255
9: Int: Internal-Data1/1 : address is 7070.8b24.9737, irq 255
10: Int: Internal-Data1/2 : address is 0000.0001.0002, irq 0
11: Int: Internal-Control1/1 : address is 0000.0001.0001, irq 0
12: Int: Internal-Data1/3 : address is 0000.0001.0003, irq 0
13: Ext: Management1/1 : address is 7070.8b24.9737, irq 0
14: Int: Internal-Data1/4 : address is 0000.0100.0001, irq 0

Licensed features for this platform:
Maximum Physical Interfaces : Unlimited perpetual
Maximum VLANs : 150 perpetual
Inside Hosts : Unlimited perpetual
Failover : Active/Active perpetual
Encryption-DES : Enabled perpetual
Encryption-3DES-AES : Enabled perpetual
Security Contexts : 2 perpetual
Carrier : Disabled perpetual
AnyConnect Premium Peers : 4 perpetual
AnyConnect Essentials : Disabled perpetual
Other VPN Peers : 300 perpetual
Total VPN Peers : 300 perpetual
AnyConnect for Mobile : Disabled perpetual
AnyConnect for Cisco VPN Phone : Disabled perpetual
Advanced Endpoint Assessment : Disabled perpetual
Shared License : Disabled perpetual
Total TLS Proxy Sessions : 1000 perpetual
Botnet Traffic Filter : Disabled perpetual
Cluster : Enabled perpetual
Cluster Members : 2 perpetual
VPN Load Balancing : Enabled perpetual

Serial Number: JAD213401CG
Running Permanent Activation Key: 0xb53bd847 0x7c7f6258 0x70032138 0x82fc6010 0xc90b17aa
Configuration register is 0x1
Image type : Release
Key Version : A
Configuration last modified by enable_15 at 08:32:06.349 UTC Mon May 6 2019

1 REPLY 1
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Contributor

Re: ASA5516-FPWR-K9 Randomly Rebooting

You are going to have to upgrade the software. The best bet is to place a ticket with TAC, and get them to give you a specific version of software to run. They should be able to suggest the most stable version.