ASA5580-20 + ASDM-IDM Launcher 1.5(50) ASDM 6.4 + JAVA7 = Connecting the device....

[Marek Krolikowski]

Hello

Today i upgrade my java from version:

build 1.6.0_31-b05

to version:

build 1.7.0_07-b11

on my Windows 7 64bit.

After upgrade i can`t connect to ASA all the time i see connecting to device and nothing else....

When i rollback to java version build 1.6.0_31-b05 everything working good...

Anyone got idea what can be wrong ?

Thanks

[Julio Carvajal]

Hello Marek,

Yeah, I have seen a lot of this scenarios lately, Oh Java...

What errors are you getting?

Any screenshot?

Regards,

[Marek Krolikowski]

Hello

The most interesting i don`t get any error - i give connect yesterday and today got this same:

Connecting the device. Please wait.....

Ofc i try uninstall and install again ASDM on my computer - not working still this same issue.

Thanks

[Julio Carvajal]

Hello Marek,

Hmm can you run a HTTP debug on the ASA

Also what are the logs of java showing.

As you already know it is a problem between the compatability between the ASA and the java version....

So the solution would be to use a different java version, right now I am trying to check if there is a bug or something related to this.

Regards,

Julio

[Marek Krolikowski]

Hello - i hope i good understand what You need:

c:\Program Files (x86)\Cisco Systems\ASDM>C:\Windows\SysWOW64\java.exe -Xms64m -

Xmx512m -Dsun.swing.enableImprovedDragGesture=true -classpath lzma.jar;jploader.

jar;asdm-launcher.jar;retroweaver-rt-2.0.jar com.cisco.launcher.Launcher

java.lang.ClassNotFoundException: com.sun.deploy.util.Trace

        at java.net.URLClassLoader$1.run(Unknown Source)

        at java.net.URLClassLoader$1.run(Unknown Source)

        at java.security.AccessController.doPrivileged(Native Method)

        at java.net.URLClassLoader.findClass(Unknown Source)

        at java.lang.ClassLoader.loadClass(Unknown Source)

        at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)

        at java.lang.ClassLoader.loadClass(Unknown Source)

        at java.lang.Class.forName0(Native Method)

        at java.lang.Class.forName(Unknown Source)

        at com.cisco.launcher.i.a(Unknown Source)

        at com.cisco.launcher.i.if(Unknown Source)

        at com.cisco.launcher.i.a(Unknown Source)

        at com.cisco.launcher.s.if(Unknown Source)

        at com.cisco.launcher.Launcher.main(Unknown Source)

I check and when i run from java version 6 there is no this error about Unknown Source:

c:\Program Files (x86)\Cisco Systems\ASDM>"C:\Program Files\Java\jre6\bin\java.e

xe" -Xms64m -Xmx512m -Dsun.swing.enableImprovedDragGesture=true -classpath lzma.jar;jploader.jar;asdm-launcher.jar;retroweaver-rt-2.0.jar com.cisco.launcher.Launcher

c:\Program Files (x86)\Cisco Systems\ASDM>

[Julio Carvajal]

Hello Marek,

Here is the bug id;

CSCts17526

Do the following and let me know:

1. Access ASA from the client machine using https
2. Instead of saving and installing ASDM launcher, try to "Run ASDM" from browser as java applet.
3. ASDM will load after putting credentials and it will automatically create shortcut on desktop which can be used for accessing ASDM later.

Note : You'll not get option of "Run ASDM" in case of accessing ASA from Google Chrome. So, try to use IE or Mozilla.

Regards,

Julio

[Marek Krolikowski]

Hello i know this is possible to run from browser i check this and now use after upgrade to JAVA 7... but if You know when you run from browser u can`t change IP address of ASA so i got 4 icons on my desktop...

Do You know mayby when will be repaired?

Thanks

[Julio Carvajal]

Hello Marek,

There is no specific date yet, You can check that bug whenever you want to check if there is already a solution for you.

Right now do donwgrade your java version as version 7 does not like the ASA...

Any other question...Sure... Just remember to rate all of my answers,, That is way more important for the community than a thanks.

Regards,

Julio

[Marek Krolikowski]

Of course i rate but thanks for help too :-)

Marek

[Julio Carvajal]

Hello Marek,

Thanks for the rating and your comments,

Have a wonderful day/

[Bdcadministrator]

Old post but the fix is in.  Change the path of the asdm app on your local machine to

“C:\Windows\SysWOW64\javaw.exe

Works.

~Eric

[klaus00001]

Hi,

I got the same problem today and read the hole story, but nothing was right or give the solution.

Please try to a newer asdm.bin (asdm-645.bin, doesn't work!) file -> So please try a newer  asdm version! 

good luck!