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asdm launcher stucks at 90%

Asdm launcher stucks at 90% "Initializing Home page modules..." and can't continue.

How can I set some debug to see why he can't continue loading?

At the same time Traffic Status counters and graphs are refreshing on the MAIN window.

13 REPLIES 13
Advocate

asdm launcher stucks at 90%

Hi Miroslav,

Could you please provide the following:

ASDM version

ASA software version

OS that you are using and is it 64 bit.

Does it happen with all the machines??

Thanks,

Varun

Thanks, Varun Rao Security Team, Cisco TAC

asdm launcher stucks at 90%

Hi Varun,

ASA5510

ASDM version - 6.4.5

ASA version - 7.2.5

I tried on both Windows and Linux:

32bit Linux with Firefox and JRE

32bit Windows XP with ASDM Launcher 1.5(30).

Result is the same - stucks at 90%.

Advocate

asdm launcher stucks at 90%

Hi Miroslav,

ASDM version 6.4.5 is not compatible with ASA 7.2.5, you might need to downgrade

http://www.cisco.com/en/US/docs/security/asa/compatibility/asamatrx.html

Thanks,

Varun

Thanks, Varun Rao Security Team, Cisco TAC

asdm launcher stucks at 90%

My mistake:

ASDM - 5.2.5

ASA - 7.2.5

I tried before with 6.4.5 and i didn't work at all.

Advocate

asdm launcher stucks at 90%

Hi Miroslav,

Could you just provide a show run from your ASA, as well as show module.

Thanks,

Varun

Thanks, Varun Rao Security Team, Cisco TAC

asdm launcher stucks at 90%

You have message from me with the required configuration.

asdm launcher stucks at 90%

If this can be helpfull:

java.util.NoSuchElementException

      at java.util.StringTokenizer.nextToken(Unknown Source)

      at bwu.a(DashoA10*..:380)

      at bwu.(DashoA10*..:86)

      at mn.al(DashoA10*..:2348)

      at apm.run(DashoA10*..:1878)

java.lang.NullPointerException

      at mn.al(DashoA10*..:2352)

      at apm.run(DashoA10*..:1878)

Advocate

asdm launcher stucks at 90%

Just sent you a PM.

Thanks, Varun Rao Security Team, Cisco TAC

asdm launcher stucks at 90%

Hi Varun,

According to TAC when you upgrade your CSC to version 6.6.x.x you need to switch to

ASA 8.2.x(8.4.x) and ASDM 6.4.5 due to new feature HTTPS inspection in CSC.

Currently this feature is not implemented in ASDM 5.2.5.

"Since CSC SSM comes with new feature like HTTPS inspection and all,

we need to upgrade it to ASDM to 6.4.2 or later"

Currently I will stay on 7.2.5 because my ASA is with 256M memory.

Advocate

asdm launcher stucks at 90%

Ohhhh...so i guess opening a TAC was helpful, could you just PM me the case number, I woudl like to go through it.

Thanks

-Varun

Thanks, Varun Rao Security Team, Cisco TAC
Highlighted
Beginner

asdm launcher stucks at 90%

Hi, did you find the way to fix the issue on your side?

I found my problem: CSC-SSM card. If I shutdown the module, ADSM work fine. The issue append only since I upgraded the CSC-SSM card to the latest version, 6.6. Is anybody know how to downgrade the CSC-SSM card to the previous version?

Thansk

Philippe

Advocate

asdm launcher stucks at 90%

Hi Philippe,

This is a requirement with CSC 6.6.1125.0, that teh ASDM version needs to be 6.4.5 or higher, so instead of downgrading  the CSC module, i would request you upgrade the ASDM version to 6.4.5.

Hope that helps.

Thanks,

Varun

Thanks, Varun Rao Security Team, Cisco TAC

asdm launcher stucks at 90%

Your goal is to keep CSC with latest version and updates.

You can shutdown the module or you can upgrade.

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