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ASDM stopped working on Cisco ASA 5510

Sam Almeida
Level 1
Level 1

Hi All,

We have a ASA 5510 running 8.2(1) and ASDM 6.2(1)

Since yesterday evening ASDM sunddely stopped working. When I login I get Unable to launch device manager from xx.xx.xx.xx

Firewall Uptime as of today 1 year 145 days. Firewall has 1GB ram and 76% free

I can ssh to firewall fine, but ASDM or https://xx.xx.xx.xx wont work - On internet explorer it says Page not displayed. Google Chrome chrome -

SSL connection Error - Error 107 (net::ERR_SSL_PROTOCOL_ERROR): SSL protocol error.

I can telent to Port 443 fine.

When I look at the logs:

Jun 25 2013 14:33:40: %ASA-6-725001: Starting SSL handshake with client inside:xx.xx.xx.xx/11934 for TLSv1 session.

Jun 25 2013 14:33:40: %ASA-7-725014: SSL lib error. Function: SSL3_SETUP_BUFFERS Reason: malloc failure

Jun 25 2013 14:33:40: %ASA-7-725014: SSL lib error. Function: SSL23_GET_CLIENT_HELLO Reason:

Jun 25 2013 14:33:40: %ASA-7-710005: TCP request discarded from xx.xx.xx.xx/11934 to inside:yy.yy.yy.yy/443

Jun 25 2013 14:33:40: %ASA-6-106015: Deny TCP (no connection) from xx.xx.xx.xx/11934 to yy.yy.yy.yy/443 flags FIN ACK  on interface inside

Jun 25 2013 14:33:40: %ASA-7-710005: TCP request discarded from xx.xx.xx.xx/11934 to inside:yy.yy.yy.yy/443

xx.xx.xx.xx - is the PC IP

yy.yy.yy.yy - is the IP of inside interface on firewall

Note: ASDM was left running over the weekend and was working fine until yesterday evening. No changes have been made for the last week.

*Rebooting the ASA is not an option

Can anyone help?

Thanks in advance

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