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Beginner

AWS ASAv not starting

I've created a new BYOL ASAv on AWS using an m4 machine type and it's having problems starting.

 

It performs the initial boot, platform type detection etc, then restarts. However, it then hangs on the screen below. It's been like it for about 20 minutes so far. I have two different AWS accounts (completely different organisations) and it's having the same problem on each one.

 

boot.png

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Cisco Employee

Re: AWS ASAv not starting

Hello rs101,

 

Have you provisioned the correct number of interfaces?

https://www.cisco.com/c/en/us/td/docs/security/asa/asa912/asav/quick-start-book/asav-912-qsg/asav_aws.html


Also confirm you have the correct machine type on AWS with ASAv compatibility table below:

https://www.cisco.com/c/en/us/td/docs/security/asa/compatibility/asamatrx.html#id_65990

 

BR,

Luiz

Beginner

Re: AWS ASAv not starting

The instance was created by AWS Marketplace, using the defaults of the Cisco template.

It uses a c4.large machine - one of the approved types - which only supports 2 network interfaces. 

 

But it doesn't even get as far as detecting interfaces. It hangs after the 'Booting the kernel' message.

Cisco Employee

Re: AWS ASAv not starting

Unfortunately you can't rely on the EC2 console output. Have you looked at the instance state to see if it's running and that the Status Checks show 2/2? It can take several minutes to get the ASAv running so that you can connect to it via SSH.

Beginner

Re: AWS ASAv not starting

Thanks - just discovered that one.
I guess it's too much to expect for Cisco to actually put a useful message at the end of the boot sequence...
Cisco Employee

Re: AWS ASAv not starting

Ouch! We try our best but sometime public cloud limitations make it difficult.  :(

Beginner

Re: AWS ASAv not starting

Not sure how the environment has a bearing on what messages might be displayed during bootup though?
We're evaluating a few other firewall options for our VPC and this is the only one is this uncommunicative during boot :-)

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