Cisco ASA 5585 Reboot Unexpectedly

[williammanurung]

Hii all.

we have to box cisco asa primary and secondary, and my secondary asa always reboot unexpectedly. we dont know the reason and we dont know how to find the rootcause, because we dont have the logg.

this is capture show failover state

Primary Box

Secondary Box

This is log from secondary asa:

2018/06/07 18:26:05 WIB %ASA-6-720024: (VPN-Secondary) HA status callback: Control channel is down.                                                                  
2018/06/07 18:26:05 WIB %ASA-6-720032: (VPN-Secondary) HA status callback: id\=3,seq\=200,grp\=0,event\=401,op\=1,my\=Sync Config,peer\=Active.                                                                              
2018/06/07 18:26:05 WIB %ASA-6-720024: (VPN-Secondary) HA status callback: Control channel is up                                                     
2018/06/07 18:26:05 WIB %ASA-6-720032: (VPN-Secondary) HA status callback: id\=3,seq\=200,grp\=0,event\=411,op\=71,my\=Sync
2018/06/07 18:28:15 WIB %ASA-6-720026: (VPN-Secondary) HA status callback: Current progression is being aborted.

Please help us.

Thanks :)

[Dennis Mink]

Is it saving crashinfo? if so do you have the file. if not, turn crash info save on, an pull it when it re-occurs. if nothing gets saved then. open a TAC case.

[williammanurung]

Hi dennis,

Can you guide me how to save crashinfo?

[Florin Barhala]

It should be already on the rebooted unit flash.