cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to Cisco Firewalls Community


178
Views
0
Helpful
3
Replies

Cisco ASA 5585 Reboot Unexpectedly

Hii all.

 

we have to box cisco asa primary and secondary, and my secondary asa always reboot unexpectedly. we dont know the reason and we dont know how to find the rootcause, because we dont have the logg.

 

this is capture show failover state

 

Primary Box

Capture.PNG

 

Secondary BoxCapture.PNG

 

 

 

 

 

 

 

 

 

 

This is log from secondary asa:

 

2018/06/07 18:26:05 WIB %ASA-6-720024: (VPN-Secondary) HA status callback: Control channel is down.                                                                  
2018/06/07 18:26:05 WIB %ASA-6-720032: (VPN-Secondary) HA status callback: id\=3,seq\=200,grp\=0,event\=401,op\=1,my\=Sync Config,peer\=Active.                                                                              
2018/06/07 18:26:05 WIB %ASA-6-720024: (VPN-Secondary) HA status callback: Control channel is up                                                     
2018/06/07 18:26:05 WIB %ASA-6-720032: (VPN-Secondary) HA status callback: id\=3,seq\=200,grp\=0,event\=411,op\=71,my\=Sync
2018/06/07 18:28:15 WIB %ASA-6-720026: (VPN-Secondary) HA status callback: Current progression is being aborted.

 

 

 

Please help us.

 

Thanks :)

3 REPLIES 3
VIP Advisor

Re: Cisco ASA 5585 Reboot Unexpectedly

Is it saving crashinfo? if so do you have the file. if not, turn crash info save on, an pull it when it re-occurs. if nothing gets saved then. open a TAC case.

Please remember to rate useful posts, by clicking on the stars below.

Re: Cisco ASA 5585 Reboot Unexpectedly

Hi dennis,

Can you guide me how to save crashinfo?
Highlighted
Frequent Contributor

Re: Cisco ASA 5585 Reboot Unexpectedly

It should be already on the rebooted unit flash.