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Crashinfo analysis

RRFS578780
Level 1
Level 1

The firewalls restarted alone, but the Standby box crashinfo generated it on the event date, but the active box crashinfo is 2016, would you like to know the reason for this?

 

Another thing I noticed was that crashinfo's Appliance Software Version is different, even firewalls using the same version of IOS.

 

Is there a tool for me to analyze crashinfo?

 

Active## show tech-support

Cisco Adaptive Security Appliance Software Version 9.5(1)
Device Manager Version 7.6(1)

Compiled on Wed 12-Aug-15 12:22 PDT by builders
System image file is "disk0:/asa951-smp-k8.bin"
Config file at boot was "startup-config"

Active up 8 days 12 hours
failover cluster up 8 days 12 hours

================================================================================

Standby## show tech-support

Cisco Adaptive Security Appliance Software Version 9.5(1)
Device Manager Version 7.6(1)

Compiled on Wed 12-Aug-15 12:22 PDT by builders
System image file is "disk0:/asa951-smp-k8.bin"
Config file at boot was "startup-config"

Standby up 8 days 7 hours
failover cluster up 8 days 7 hours

================================================================================

Active# show crashinfo
: Saved_Crash SCH enabled

Register dump: Thread 0 in thread group
other: Unknown
r8 0x0000000040002015
r9 0x0000000000000000
r10 0x0000000000c487e6
r11 0x0000000000000000
r12 0x00007fff75f6df30
r13 0x00007fff75f6ddc8
r14 0x0000000000e8e9f0
r15 0x0000000000000000
rdi 0x00007fffb42a6600
rsi 0x00007fffeef66414
rbp 0x00007fffd910e7d0
rbx 0x00007fffeef66374
rdx 0x0000000000000028
rax 0x00007fff99215900
rcx 0x0000000000000000
rsp 0x00007fffd910e7a0
rip 0x0000000000e8f14f
eflags 0x0000000000003206
csgsfs 0x0000000000000033
error code n/a
vector 0x0000000000000000
old mask 0xffffffde3e3b5a05
cr2 0x0000000000000000

Traceback: Thread 0 in thread group
0: 0x00000000019fe35c
1: 0x00000000019feb8b
2: 0x0000000002811386
3: 0x0000000000721a3d
4: 0x000000000170b080
5: 0x000000000171476c
6: 0x00000036e0208201

Register dump: Thread 1 in thread group
other: Unknown
r8 0x0000000000000000
r9 0x0000000000000001
r10 0x0000000000000001
r11 0x0000000000003202
r12 0x0000000000000066
r13 0x0000000000000000
r14 0x00007fffdbd97920
r15 0x00007fffdbd97580
rdi 0x0000000004d307b0
rsi 0x0000000001000000
rbp 0x00007fffd9116f60
rbx 0x00007fffdbd97cc0
rdx 0x001e1aa400000000
rax 0x000000004f7308c1
rcx 0x000f0d5226c1b400
rsp 0x00007fffd9116ee0
rip 0x00000000019fe29f
eflags 0x0000000000003206
csgsfs 0x0000000000000033
error code n/a
vector 0x0000000000000000
old mask 0xffffffde3e3a5a05
cr2 0x0000000000000000

Traceback: Thread 1 in thread group
0: 0x000000000044f332
1: 0x00000036dfe46210
2: 0x000000000170bf0f
3: 0x000000000042479b
4: 0x00000036dfe21e05

Register dump: Thread 2 in thread group
other: Unknown
r8 0x0000000000000000
r9 0x0000000000000000
r10 0x0000000000000000
r11 0x0000000000000000
r12 0x00000000000000c8
r13 0x0000000005d86900
r14 0x00007fffc1696c80
r15 0x0000000000000000
rdi 0x0000000007dee128
rsi 0x00007fffd9011000
rbp 0x00007fffd900d9a0
rbx 0x0000000000000064
rdx 0x00007fffd9011000
rax 0x0000000006b16780
rcx 0x00007fffd9011000
rsp 0x00007fffd900d888
rip 0x00000000028104ef
eflags 0x0000000000003246
csgsfs 0x0000000000000033
error code n/a
vector 0x0000000000000000
old mask 0xffffffde3e3b7a07
cr2 0x0000000000000000

Traceback: Thread 2 in thread group
0: 0x0000000000721a3d
1: 0x000000000170b080
2: 0x000000000171476c
3: 0x00000036e0208201

Thread Name: DATAPATH-3-1669
Abort: Unknown
r8 0x00007fffc043f688
r9 0x000000000000de4b
r10 0x0000000000000000
r11 0x0000000000000000
r12 0x000000000286797b
r13 0x0000000000000109
r14 0x000000000296ca90
r15 0x000000000000ff70
rdi 0x0000000002dc8613
rsi 0x000000000286797b
rbp 0x00007fffd8e0a420
rbx 0x0000000002dc8613
rdx 0x0000000000000109
rax 0x0000000000000000
rcx 0x00007fffc9daaf00
rsp 0x00007fffd8e0ac90
rip 0x0000000002326e91
eflags 0x0000000000003293
csgsfs 0x0000000000000033
error code n/a
vector 0x0000000000000020
old mask 0xffffffde3e3b7a07
cr2 0x0000000000000000

Cisco Adaptive Security Appliance Software Version 9.4(1)

Compiled on Sat 21-Mar-15 11:43 PDT by builders
Hardware: ASA5585-SSP-10
Crashinfo collected on 03:33:36.471 BRST Sat Apr 2 2016

================================================================================

Standby# show crashinfo
: Saved_Crash SCH enabled

Register dump: Thread 0 in thread group
other: Unknown
r8 0x0000000000000000
r9 0x0000000000000008
r10 0x0000000000000040
r11 0x0000000000000008
r12 0x00007fbc20e4f260
r13 0x00007fbc04ca7bd0
r14 0x00007fbc20e4f320
r15 0x00007fbc4b26cb90
rdi 0x00007fbb8ec4f7d8
rsi 0x00007fbc20e4f260
rbp 0x00007fbc20e4f250
rbx 0x00007fbc20e4f410
rdx 0x0000000000000000
rax 0x00007fbc45d02340
rcx 0x000000000000003a
rsp 0x00007fbc20e4f248
rip 0x00007fbc428cb8d4
eflags 0x0000000000003297
csgsfs 0x0000000000000033
error code n/a
vector 0x0000000000000000
old mask 0xffffffde3e3b5a05
cr2 0x0000000000000000

Traceback: Thread 0 in thread group
0: 0x00007fbc428d544f
1: 0x00007fbc428f6103
2: 0x00007fbc43286191
3: 0x00007fbc432934da
4: 0x00007fbc432943d4
5: 0x00007fbc43296d8f
6: 0x00007fbc44c00db5
7: 0x00007fbc44c02274
8: 0x00007fbc44c0297e
9: 0x00007fbc44bfda93
10: 0x00007fbc43a08623
11: 0x00007fbc44bfa1a0
12: 0x00007fbc44bfa5c1
13: 0x00007fbc44bfae04
14: 0x00007fbc42931ee0
15: 0x00007fbc43a31f18
16: 0x00007fbc43a3bcfc
17: 0x00007fbc41298201

Register dump: Thread 1 in thread group
other: Unknown
r8 0x00000000000007ff
r9 0x00007fbc02b01ac8
r10 0x0000000000000008
r11 0x0000000000000000
r12 0x00000000963a7862
r13 0x00000000963a7862
r14 0x0000000000000000
r15 0x0000000000000046
rdi 0x00007fbb2a3db580
rsi 0x00007fbc23e77240
rbp 0x00007fbc20c4dfe0
rbx 0x00007fbb2a3db6f0
rdx 0x00007fbc02b01ac0
rax 0x00007fbc0219e040
rcx 0x0000000000000001
rsp 0x00007fbc20c4df10
rip 0x00007fbc4337ab4b
eflags 0x0000000000003206
csgsfs 0x0000000000000033
error code n/a
vector 0x0000000000000000
old mask 0xffffffde3e3b7a07
cr2 0x0000000000000000

Traceback: Thread 1 in thread group
0: 0x00007fbc44c03972
1: 0x00007fbc433796c3
2: 0x00007fbc4319f939
3: 0x00007fbc43d19920
4: 0x00007fbc43d1bf09
5: 0x00007fbc44c004c4
6: 0x00007fbc44c011fd
7: 0x00007fbc44c02274
8: 0x00007fbc44c0297e
9: 0x00007fbc44bfda93
10: 0x00007fbc43a08623
11: 0x00007fbc44bfa1a0
12: 0x00007fbc44bfa5c1
13: 0x00007fbc44bfae04
14: 0x00007fbc42931ee0
15: 0x00007fbc43a31f18
16: 0x00007fbc43a3bcfc
17: 0x00007fbc41298201

Register dump: Thread 2 in thread group
other: Unknown
r8 0x0000000000000200
r9 0x00007fbc20b74b90
r10 0x0000000000000000
r11 0x0000000000000000
r12 0x0008eb94b5189f40
r13 0x00007fbc49208790
r14 0xffffffffffffdf90
r15 0x00007fbc41df2378
rdi 0x0008eb94b4cc5400
rsi 0x0000000000000000
rbp 0x00007fbc20b4cad0
rbx 0x00007fbc20b51000
rdx 0x000000000011d729
rax 0x0000000069a44fc7
rcx 0x00007fbc20b51000
rsp 0x00007fbc20b4ca70
rip 0x00007fbc44bf9da7
eflags 0x0000000000003213
csgsfs 0x0000000000000033
error code n/a
vector 0x0000000000000000
old mask 0xffffffde3e3b7a07
cr2 0x0000000000000000

Traceback: Thread 2 in thread group
0: 0x00007fbc44705657
1: 0x00007fbc43aed66c
2: 0x00007fbc43a3fa60
3: 0x00007fbc42f011e2
4: 0x00007fbc4294fbac
5: 0x00007fbc432140cd
6: 0x00007fbc432158c9
7: 0x00007fbc432172e8
8: 0x00007fbc433792a9
9: 0x00007fbc4337b8c3
10: 0x00007fbc43aef04d
11: 0x00007fbc42f13924
12: 0x00007fbc42f1eb17
13: 0x00007fbc42f11dea
14: 0x00007fbc4292ef4d
15: 0x00007fbc44bfae89
16: 0x00007fbc42931ee0
17: 0x00007fbc43a31f18
18: 0x00007fbc43a3bcfc
19: 0x00007fbc41298201

Thread Name: IKEv2 Daemon
Abort: Unknown
r8 0x0000000000000000
r9 0x00007fbc43a44240
r10 0x0000000000000008
r11 0x0000000000003202
r12 0x00007fbbf31fa130
r13 0x0000000000000007
r14 0x0000000000000007
r15 0x000000000000004f
rdi 0x0000000000000675
rsi 0x000000000000067b
rbp 0x00007fbbf31fa320
rbx 0x000000000000004f
rdx 0x0000000000000006
rax 0x0000000000000000
rcx 0xffffffffffffffff
rsp 0x00007fbbf31f9f88
rip 0x00007fbc3f37a279
eflags 0x0000000000003202
csgsfs 0x0000000000000033
error code n/a
vector 0x0000000000000000
old mask 0xffffffde3e3a5a05
cr2 0x0000000000000000

Cisco Adaptive Security Appliance Software Version 9.5(1)

Compiled on Wed 12-Aug-15 12:22 PDT by builders
Hardware: ASA5585-SSP-10
Crashinfo collected on 12:45:24.090 BRST Wed Oct 2 2019

3 Replies 3

nspasov
Cisco Employee
Cisco Employee

Hi there! Have you reached out to Cisco TAC for assistance?

Not because we don't have support, but I was wondering why crashinfo is dated differently and also with different versions, since IOS version are the same.

Is there any way to know if both firewalls have been restarted and one crashinfo is event 2019 and the other is 2016 ?
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