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Beginner

End of Service for ASA5515-SSD120-K9

Hello there. We currently have a ASA5515-SSD120-K9 we purchased for use with CX bundle. Cisco marked this model of firewall for end of service in August 2020  and encourage to migrate to Firepower. We migrated this CX to firepower some time ago using the same firewall. Why can't we keep going receiving service for this firewall as the ASA5515X end of service is August 2022? We are being forced to renew the HW two years early.

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Hall of Fame Master

Re: End of Service for ASA5515-SSD120-K9

@miguelsu I had seen customers with a similar issue who had the old IPS modules. We were able to help some of them by getting Cisco to reclassify the affected units' serial numbers to reflect the new service module vs. considering it as an EOS model with the CX module.

It's a bit of a non-standard manual process but your partner or Cisco account team should be able to do it if they press the issue.

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Advocate

Re: End of Service for ASA5515-SSD120-K9

Beginner

Re: End of Service for ASA5515-SSD120-K9

Sorry I post a zero text question by error. Please read the edited question

Hall of Fame Master

Re: End of Service for ASA5515-SSD120-K9

@miguelsu I had seen customers with a similar issue who had the old IPS modules. We were able to help some of them by getting Cisco to reclassify the affected units' serial numbers to reflect the new service module vs. considering it as an EOS model with the CX module.

It's a bit of a non-standard manual process but your partner or Cisco account team should be able to do it if they press the issue.

Beginner

Re: End of Service for ASA5515-SSD120-K9

Thanks Marvin for your answer. I will initiate this process in order to get the firewall reclassified. To whom in Cisco or support tool we should start with?

Hall of Fame Master

Re: End of Service for ASA5515-SSD120-K9

You're welcome.

I would check with your partner or Cisco account manager. Whichever one manages your Smartnet account billing should be able to start the process.

Beginner

Re: End of Service for ASA5515-SSD120-K9

Hello Marvin,

 

It is been very difficult to get Cisco see into this issue. Investigating furthermore I can see there is still available for ordering this control license ASA5515-CTRL-LIC= . We did not order this for Firepower migration when we migrated the appliance. The appliance is working OK without it. Is this control license a means for Cisco to reclassify the firewall?

 

Thanks

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Hall of Fame Master

Re: End of Service for ASA5515-SSD120-K9

The Control license is required to use the Firepower service module.

It has nothing to do with your maintenance contract though.