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Left slot (PS0) Failed - FAN not OK (ASA 5585X)

shawnseter
Level 1
Level 1

Hey folks!

 

I was in our datacenter earlier this week, and noticed that there was an amber light above PS0, which is the left power supply. I log into the firewall, and perform a 'show environment'. I will paste the output below. It shows me that the left PS fan is failed. I call Cisco and they send me a whole new PS unit. I replace the left PS with the new unit, and the amber light is still on! Cisco seems to think it's a chassis fan, which doesn't make a ton of sense, as the 'show environment' clearly tells me that it's the power supply. Any ideas? It seems to be a bit crazy to me that I have to replace the entire chassis for something that clearly points to a power supply.

===============================================================================

Cooling Fans:
-----------------------------------

   Power Supplies:
   --------------------------------
   Left Slot (PS0): Failed
                         -> Fan not Ok
                         -> PS0 Fan failed
   Left Slot (PS0): 5900 RPM - OK  (Power Supply Fan)
   Right Slot (PS1): 6900 RPM - OK  (Power Supply Fan)

Power Supplies:
-----------------------------------
   Power Supply Unit Redundancy: Lost

   Left Slot (PS0): Present
   Right Slot (PS1): Present

   Power Input:
   --------------------------------
   Left Slot (PS0): OK
   Right Slot (PS1): OK

   Temperature:
   --------------------------------
   Left Slot (PS0): 28 C - OK  (Power Supply Temperature)
   Right Slot (PS1): 31 C - OK  (Power Supply Temperature)

   Cooling Fans:
   --------------------------------
   Left Slot (PS0): Failed
                         -> Fan not Ok
                         -> PS0 Fan failed
   Left Slot (PS0): 5900 RPM - OK  (Power Supply Fan)
   Right Slot (PS1): 6900 RPM - OK  (Power Supply Fan)

Temperature:
-----------------------------------

   Processors:
   --------------------------------
   Processor 1: 51.0 C - OK  (CPU1 Core Temperature)
   Processor 2: 53.0 C - OK  (CPU2 Core Temperature)

   Chassis:
   --------------------------------
   Ambient 1: 32.5 C - OK  (Chassis Front Temperature)
   Ambient 2: 44.0 C - OK  (Chassis Back Temperature)
   Ambient 3: 32.25 C - OK  (CPU1 Front Temperature)
   Ambient 4: 36.0 C - OK  (CPU1 Back Temperature)
   Ambient 5: 34.0 C - OK  (CPU2 Front Temperature)
   Ambient 6: 42.50 C - OK  (CPU2 Back Temperature)

   IO Hub:
   --------------------------------
   Circuit Die: 47.0 C - OK  (Circuit Die Temperature)

   Power Supplies:
   --------------------------------
   Left Slot (PS0): 28 C - OK  (Power Supply Temperature)
   Right Slot (PS1): 31 C - OK  (Power Supply Temperature)

 

=======================================================================

4 Replies 4

vurdov
Level 1
Level 1

What`s the solution for this , is it a hardware failure ?

Hello Everyone!  I am facing the Same issue on 5585-X . Anyone here to guide us please

victor.jaouen
Level 1
Level 1

Interested to have the result of this issue. Any feedback ?

 

marce1000
VIP
VIP

 

 - You may also use show tech-support , check if you can find more info.

 M.



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