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Mate NOT PRESENT ASA 5525-X

laith_mig
Level 1
Level 1

Hi all;

I am asking about the Failover (Active/Active) on asa 5525-x SFR.

I am configuring Failover(Active/Active), and make sure that the configuration of the failover is correct, between the tow appliances.

But when issuing the command failover on the secondary appliance, the failover failed and not activated and the following messages appear:

"Detected an Active mate"
"Mate NOT PRESENT card in slot 3 is different from mine SFR5525"

I have been checked the compliance between tow appliances and make sure that they have the same hardware and software specs.

they have "asa922-4-smp-k8.bin" image on both.

but the only differences that i have and do not know if that affect are:

(Secondary) show inventory: PID: ASA5525           , VID: V01

(Primery) show inventory: PID: ASA5525           , VID: V03

please note that the Firepower services on both appliances doesn't activated as there is no need right now, but the image : "asasfr-5500x-boot-5.3.1-152.img"

is already installed on both appliances.

any advice please

 

Thanks

2 Accepted Solutions

Accepted Solutions

andre.ortega
Spotlight
Spotlight

Hello laith,

As you can see on that log, one of them has a module on slot 3.

Could you use the command show module on both units and see if both has the same module?

 

Regards.

 

View solution in original post

Cool.

If you think the answer was helpful, please mark it as correct.

 

Regards.

View solution in original post

6 Replies 6

andre.ortega
Spotlight
Spotlight

Hello laith,

As you can see on that log, one of them has a module on slot 3.

Could you use the command show module on both units and see if both has the same module?

 

Regards.

 

Hello Andre;

 

Thanks for your reply. I have checked the software module and it was need a recovery.

So i issue the recovery commands for the SFR module.

It is done.

 

Regards

Cool.

If you think the answer was helpful, please mark it as correct.

 

Regards.

Hello

i ran into the same problem as well but I don't see the resolution on this thread. Can you please advise on the resolution for

mate not present card in slot 3 is different from mine sfr5525

Answered in this thread:

https://supportforums.cisco.com/discussion/13299321/ha-failure-due-mate-not-present-card-slot-3-different-mine-sfr5525

I got the same error: Mate NOT PRESENT card in slot 3 is different from mine SFR5515

 

I tried the command no monitor-interface service module with no success

 

The failover worked when I unistalled both sfr module and shutdown both sfr modules

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