Opening Cisco TAC case

[Muhammad Amin Zia]

Dear All,

I need to open a case with Cisco TAC but i don't know how to do that. Is there any link or steps you guys can share then it will be a great help. Looking forward for your positive reply.

[Dennis Mink]

get the serial number of the device that you want to raise the case for, TAC should be able to identify if it has support or not. if it has just call TAC. you also need a vallid cco account that has the service contract of the device associated with it. Namaste

[Muhammad Amin Zia]

Thank you for your reply. When I try to open a cisco TAC case, the option seems to be disable. Please refer the attached screen shot. Can you help me in this.

[Leo Laohoo]

Send TAC an email.  Make sure to include the serial number(s) of the appliance(s).

Alternatively, you can give them a call.

[Muhammad Amin Zia]

Thank you for your reply. Can you let me know that why I am seeing open new case option to be disabled. Please suggest.

[Leo Laohoo]

You can ask TAC that question, however, I suspect you don't have a valid Service Contract to raise a TAC case.

[Muhammad Amin Zia]

Thanks, I will try that.