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Beginner

Problem after 8.2(4) upgrade on ASA5510

Last weekend I upgraded the ASA5510 from 8.0.4 to 8.2.4. As of Monday, I am having a problem. We are currently using a third-party spam filtering service that forwards our email to us. I have an object group setup that contains the host addresses from this third-party firm. As of Monday, our queue time is significantly longer for receiving the emails. Upon researching my Syslog, I now notice the following entry:

%ASA-4-507003: tcp flow from outside:xxx.xxx.xxx.xxx/40074 to inside:xxx.xxx.xxx.xxx/25 terminated by inspection engine, reason - inspector disconnected, dropped packet.

Upon researching this issue, I see there is no recommended action according to the following Cisco link:

http://www.cisco.com/en/US/docs/security/asa/asa81/system/message/81logmsg.html#wp5871840

Unfortunately, I need to resolve this slow receive time issue and I can't help but imagine that the dropped packets are causing this. Does anybody have ANY ideas besides just bypassing the logging of 507003 messages that could solve my problem?

P.S I did a packet-tracer on the ASA with detailed output and it clearly completes all phases and the final action is "allow."

I never had this issue when running 8.0.4 and I have had this same configuration for the last year with no issues.

3 REPLIES 3
Cisco Employee

Problem after 8.2(4) upgrade on ASA5510

Mike

Mostlikely is your ESMTP inspection on the ASA. For troubleshooting, can you try removing it? You can do sh run policy-map and confirm if it is configured.

Mike

Mike
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Beginner

Problem after 8.2(4) upgrade on ASA5510

I removed the "inspect esmtp" and this seems to have resolved the issue. Thanks. However, wouldn't it be ideal to have deep packet inspection for SMTP type traffic? I am using ACL's to limit who I accept SMTP traffic from, but I am not sure if this is secure enough. What are your guys' thoughts?

Cisco Employee

Problem after 8.2(4) upgrade on ASA5510

Well, if you have a list of approved SMTP servers that you trust, I dont think it would be an issue, if you are expecting mails from unapproved mail servers, then yes you should do something about it.

In any case that you would like to re-enable it, would be a good idea to open a tac case so we can investigate what is the ESMTP inspection dropping.

Mike

Mike