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Problem with the firewall after failover

Lance Wendel
Level 1
Level 1

H all,

 

one of our client had as issue related high utilization on ASA5585-X – which was solved after failover of standby device.
Now client is facing error  during boot process

Reading from flash...
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!%ERROR: csco_config.lua:39: msgfmt_main.lua:743: /po.SZBERK[1] missing last msgstr
*** Output from config line 3060, " enable outside"

 

the *** Output from config line 3060, " enable outside" is within webvpn

 

also seen the following message Cannot open disk0:/csco_config/97/bookmarks/index.ini

 

as per my research, %ERROR: csco_config.lua:39: was related to SSL trust point which was fixed on version 8.2 I guess, but our client is on 9.3.x.

any Idea?

thanks in advance

Lance

1 Reply 1

Maykol Rojas
Cisco Employee
Cisco Employee

You can follow two paths here. If you wanna know what happened, I would suggest you to contact Cisco TAC. 

If you want to fix it, try this. 

  1. Remove the configuration from the flash (I would suggest formatting it). 
  2. Boot the device again. 
  3. Enter the license and everything. 
  4. Copy the files over to this flash. 
  5. Put it back in failover and wait for it to replicate the config. 

At that point the unit should come back on a normal state. 

For this kind of cases, I would definitely ring them to see whats the bug ID. 

Mike. 

Mike
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