Unable to launch ASDM due to Java Runtime

[gowri111]

Hi Team,

I'm not able to launch ASDM only for 2 firewalls out of 6 firewalls we manage. Browsers throws Java error. It is weird that I'm able to access all other firewalls with ASDMs. Only 2 particular firewalls are not accessible whenever the Java is upgraded automatically. All ASDMs are in same versions.

ASDM version 7.9(2)

Model : ASA 5525(Multicontext mode)

Please help!!

[ngkin2010]

Hi,

Any detailed error information can be shared to us? Like what kind of Java run-time exception?

Would you try to check the troubleshooting guide from the following post to see if it could help on your problem or not?

https://community.cisco.com/t5/security-documents/asdm-access-troubleshooting/ta-p/3122148