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Beginner

Unable to launch Device Manager - ASDM issue

Hi Anthony,

Since, you must have following command on ASA:

aaa authentication http console LOCAL

Along with that , there should be a username and password in ASA's local database. So try to configure following command and then check:

username cisco password cisco

After this try to access ASDM with username and password both cisco and check whether it works or not.

- Prateek Verma

View solution in original post

Beginner

Re: Unable to launch Device Manager - ASDM issue

Prateek Verma wrote:

Hi Anthony,

Since, you must have following command on ASA:

aaa authentication http console LOCAL

Along with that , there should be a username and password in ASA's local database. So try to configure following command and then check:

username cisco password cisco

After this try to access ASDM with username and password both cisco and check whether it works or not.

- Prateek Verma

This suggestion worked Prateek as previously we'd never had a username configured on our device, so I presume something has been changed in the most recent firmware update which means that you HAVE to have a Username, would I be correct in saying that?

Thanks

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Beginner

Re: Unable to launch Device Manager - ASDM issue

An easier way to get around the problem of Java 7 update 51 and ASDM on Windows computers is to point your browser to https:// and chose the option to open ASDM as a Java Web Start Application. ADSM should then start fine and you won't have to downgrade Java and open up security holes that were patched in v. 51.

Then go to the Java control panel item and on the "General" tab under "Temporary Internet Files", click the "View" button, click once on the item with ASDM in it to select it and then click the top row icon that looks like an arrow pointing up and to the right. This will place a shortcut to open the ASDM on your desktop. Suggest you then delete the old desktop icon for starting ASDM as a local app since that no longer works anyway.

Sent from Cisco Technical Support iPad App

Beginner

Unable to launch Device Manager - ASDM issue

" ...

click once on the item with ASDM in it to select it and then click the  top row icon that looks like an arrow pointing up and to the right. "

This does not work for me because the arrow is greyed-out.  BTW I hate java ...

Steve

Beginner

Unable to launch Device Manager - ASDM issue

That's interesting. I went back in and now the arrow icon is greyed out on my computer too - but then I already have the shortcut it previously created on my desktop. I could remove the shortcut and see if the arrow is no longer greyed out but don't want to risk not being able to recreate it. I hate Java too but have some apps that require it - like Cisco ASDM.

You can still start ASDM with Java 7 update 51 on your computer by browsing to https:// and choosing "Java Web Start". IMHO that's way better than Cisco's solution of downgrading the Java version and leaving yourself open to security issues that version 51 (and later) have patched.

Beginner

Re: Unable to launch Device Manager - ASDM issue

Ok, here is something odd. I just now looked on my desktop for the first time in several days (it is normally hidden by a gaggle of open windows), and there was an icon that sure looks like it was created when I tried what you described - even  though the icons was greyed out. Or perhaps the mere act of launching the Java Web Start created it??

The Target for the icon is:

C:\Windows\SysWOW64\javaws.exe -localfile "C:\Users\xxxxxx\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\43\70b3fe2b-31e71a37"

and the Start In is blank.

When I launch it, sure enough it brings up the Java WebStart style ASDM launcher, which is different from the stand-alone version that is broken by the new JAVA 7.whatever.

Puzzled,

Steve

Beginner

Re: Unable to launch Device Manager - ASDM issue

I'm pretty sure it created the icon on your desktop when you first clicked the arrow. As I recall, when I first added the shortcut by clicking the arrow icon nothing apparent seemed to happen, but I looked at my desktop and there it was.

Glad it worked for you!

Beginner

Stwilliams,Thanks this helped

Stwilliams,

Thanks this helped me allot,

Thanks Again.

Ahmed

Beginner

Re: Unable to launch Device Manager - ASDM issue

Folks,

Don't forget that you have to allow the network or at least the workstation IP that is connecting to the ASA, permission to get to use HTTP to get to the device.

http 192.168.0.0 255.255.255.0 ASA_Device_Network_Name

This is required even if the ASDM computer is on the same subnet as the ASA. In our case 192.168.0.10 is the ASDM computer. The ASA is 192.168.0.1. The 192.168.0.0/24 subnet is named MANAGEMENT. So our command is...

http 192.168.0.0 255.255.255.0 management

Hope that helps someone.
Beginner

Re: Unable to launch Device Manager - ASDM issue

Not sure if I am in the right forum LINE. my issue is that I can get the program to launch, it give the popup that the website is not trusted but option to continue, I do so and then the ASDM launcher seems to complete the update and then,, I get a windows circle of death. My setup is defaulted right now other than the lines i read to add. it did not work before or after the adding of aaa authentication http console LOCAL

 

 

Re: Unable to launch Device Manager - ASDM issue

My issue has been resolved with new Java version and certificate.

Beginner

Re: Unable to launch Device Manager - ASDM issue

This solved our problem with 7.8.2 ASDM launching on Win7 (Java 8.x).  Once the exception list was updated with the device IP we were able to connect to our ASA's.

I realize this is an old thread but wanted to let others know this solved our issue as well with given our parameters.

Beginner

Re: Unable to launch Device Manager - ASDM issue

Hello Anthony,

Wow its working for me , thank you very much

 

CISCO-ASA-1(config)# show run all ssl

ssl server-version any

ssl client-version any

ssl encryption rc4-md5 rc4-sha1 aes128-sha1 aes256-sha1 3des-sha1

ssl certificate-authentication fca-timeout 2

 

Thanks,

Raj

 

Beginner

Re: Unable to launch Device Manager - ASDM issue

Hi Raj,

 

I have the same problem. Could you please clarify steps to overcome the problem?

 

Many thanks

Beginner

Hi Anthony,I had this same

Hi Anthony,

I had this same issue. I resolved it by opening Java (Windows - Control Panel Java - Select Security Tab Select Manage Certificates. Select Certificate Type and choose Secure Site) on a known working ASDM installed computer.

Export the "Trusted Site" cert and import it on the computer with ASDM issue.