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Agent_Skill_Group_Half_Hour data not matching with Termination_Call_Detail
- (
11-19-2018
02:59 PM
)
Contact Center
by
sohi
on
03-14-2019
06:38 PM
0
Replies
377
Views
Labels:
UCCE
0
Replies
377
Views
PCCE - CUIC 11.5.1 Report Customization
- (
07-24-2018
07:38 AM
)
Developer General Discussions
by
annia.hailin
on
03-01-2019
02:58 AM
0
Replies
400
Views
Labels:
General
0
Replies
400
Views
ANI Displayed as 'anonymous' in TCD Table
- (
07-01-2015
11:49 AM
)
Contact Center
by
muraliwestlife
on
03-14-2019
02:57 PM
Latest post on
07-01-2015
11:13 PM
by
muraliwestlife
4
Replies
356
Views
Labels:
Other Contact Center
4
Replies
356
Views
Termination Call Detail Peripheral Call Type Value
- (
06-16-2014
08:00 AM
)
Contact Center
by
Anand Krishnakumar
on
03-14-2019
01:32 PM
0
Replies
368
Views
Labels:
Other Contact Center
0
Replies
368
Views
CallDisposition 34 explanation requested
- (
08-07-2014
08:46 AM
)
Contact Center
by
NICNGUYEN
on
03-14-2019
01:44 PM
Latest post on
08-07-2014
11:21 AM
by
Jameson Gagnepain
1
Reply
302
Views
Labels:
Other Contact Center
1
Reply
302
Views
Looking for an SQL query to retreive callvariables + ECC from a RUN SCRIPT RESULT (Translation to VR...
- (
01-20-2014
08:34 AM
)
Contact Center
by
NICNGUYEN
on
03-14-2019
12:58 PM
Latest post on
02-05-2014
08:11 PM
by
Omar Deen
8
Replies
1537
Views
Labels:
Other Contact Center
8
Replies
1537
Views
TCD - Peripheral Call Type 9 & 10 Strange Behaviour
- (
02-20-2013
07:02 AM
)
Contact Center
by
Neil Ambrosen
on
03-14-2019
11:16 AM
Latest post on
02-20-2013
08:57 AM
by
Gergely Szabo
5
Replies
1899
Views
Labels:
Other Contact Center
5
Replies
1899
Views
Original and transferred calls
- (
01-04-2011
04:53 AM
)
Contact Center
by
fabien.damien
on
03-14-2019
07:08 AM
Latest post on
07-23-2013
09:23 AM
by
MhLove007
4
Replies
2737
Views
Labels:
Other Contact Center
4
Replies
2737
Views
Can I ignore one particular DN calls to be updated on ICM database/TCD table?
- (
12-14-2010
06:28 AM
)
Contact Center
by
Md. Mijanur Rahman
on
03-14-2019
07:03 AM
Latest post on
12-17-2010
09:57 PM
by
Chad Stachowicz
4
Replies
571
Views
Labels:
Other Contact Center
4
Replies
571
Views
on
03-14-2019
06:38 PM
