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Contact Center
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UCCX Finesse 12.5.1 - Not Ready Time higher than Total Logged-In Time
- (
02-08-2024
04:37 AM
)
Contact Center
by
adrian.constant
in1
on
02-08-2024
04:37 AM
Latest post on
02-14-2024
02:49 PM
by
jim-j
2
Replies
813
Views
2
Replies
813
Views
UCCX Agent goes to NOT READY (Agent Logon) during a call
- (
03-16-2021
04:57 PM
)
Contact Center
by
bmedina23
on
03-16-2021
04:57 PM
Latest post on
05-20-2021
01:45 PM
by
JimOltman6286
9
Replies
17894
Views
9
Replies
17894
Views
Agent state stays READY when using their direct primary extension
- (
01-07-2021
07:43 AM
)
Contact Center
by
joerunning
on
01-07-2021
07:43 AM
Latest post on
01-12-2021
06:08 AM
by
joerunning
2
Replies
1788
Views
2
Replies
1788
Views
UCCE Change agent state after certain time
- (
07-22-2019
06:46 AM
)
Contact Center
by
Ayodeji Okanlawon
on
07-22-2019
06:46 AM
Latest post on
07-24-2019
03:49 AM
by
Ayodeji Okanlawon
5
Replies
1431
Views
5
Replies
1431
Views
change agent status by supervisor from Reserved to Ready/Not_Ready
- (
10-09-2018
07:38 AM
)
Contact Center
by
michal_madejows
ki
on
03-14-2019
06:31 PM
Latest post on
10-10-2018
04:48 AM
by
michal_madejows
ki
4
Replies
2399
Views
4
Replies
2399
Views
Agent can't manually switch from WORK to READY when a call is waiting in the Queue
- (
09-07-2018
08:51 AM
)
Contact Center
by
ML@Spie
on
03-14-2019
06:28 PM
Latest post on
11-09-2018
06:00 AM
by
Chris Deren
10
Replies
2754
Views
10
Replies
2754
Views
