Latest Tagged - Cisco Community

How get total call count specific to a Skill group? - ( ‎11-01-2018 12:35 PM )

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Allow supervisors to modify resource skill levels - ( ‎08-07-2013 12:53 PM )

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CCX 10.6 call distribution by skill set - ( ‎02-23-2018 01:42 AM )

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UCCX Call Routing Multiple CSQs - ( ‎02-05-2018 09:13 AM )

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UCCX Supervisor Skill Change - ( ‎12-13-2017 07:32 AM )

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Is there a way to add multiple agents to a skill group at once? - ( ‎10-23-2012 04:30 AM )

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UCCX Skill Based routing with Location - ( ‎02-26-2014 01:20 AM )

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Call routing to certain skilled agent driven by caller input - ( ‎06-10-2013 04:32 AM )

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Export Skill Group Members list for UCCE 8.5 - ( ‎01-02-2013 10:41 AM )

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Difference in Handled Calls Between Call Type and Skill Group - ( ‎11-02-2012 03:54 AM )

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Adding a skill to a CSQ after a 30 second delay - ( ‎08-23-2012 05:12 AM )

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Function of Queue to Skill Group node when used to route to multiple available agents - ( ‎08-22-2012 03:00 AM )

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Skill agent selection not working properly - ( ‎07-13-2010 09:23 PM )

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CUIC 8.5 Skill Group Real time, calls in Q >0 when agents ready also >0 - ( ‎08-16-2012 01:45 PM )

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Skill_Group_Interval table - ( ‎06-05-2012 04:00 PM )

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Queuing to skill group in a certain order - ( ‎07-10-2012 06:06 AM )

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web view route report no data for a specific skill - ( ‎07-17-2012 12:43 AM )

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How to view Skill and Agent Competence - ( ‎05-01-2012 12:50 PM )

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Routing target question - UCCE - ( ‎11-22-2011 10:01 AM )

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UCCE 8.5 - Skill based Routing/Most skilled - ( ‎11-15-2011 05:23 AM )

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UCCX Script menu sets skills required - ( ‎08-17-2011 04:57 AM )

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Agents with multiple skills and csq's - ( ‎10-10-2011 05:46 AM )

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UCCX 7 Supervisor Workflow Skill Groups Missing - ( ‎06-01-2011 05:52 AM )

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IPCC Enterprise 7.5: Skillgroup priorities - ( ‎08-03-2010 03:19 PM )

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