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Hi, just wanted to post this here in case people hadn't heard that Calabrio announced they are acqu...
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1070
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08-25-2025
09:49 AM
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Please refer => Webex WFO: Workforce & Quality Management Made Simple
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564
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08-17-2025
10:27 PM
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Please refer => Staying ahead in CX: The Workforce Optimization edge
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555
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08-17-2025
10:26 PM
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Is it possible to call a VXML application using a task from webex connect?
Flow is like
Email ...
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444
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08-14-2025
06:44 AM
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Not a question, but a heads up in case anyone else runs into this and tries to google for it.
...
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417
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07-29-2025
05:12 AM
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We have developed a Custom Finesse Agent desktop using Finesse Rest API. We need to subscribe agent...
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224
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07-21-2025
10:08 PM
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Hi All ,
Need a help regarding one of the request in webex cc
for a particular call flow with ...
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267
|
07-07-2025
06:35 AM
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Hi,
I have a customer with CUCM 14 and UCCX 12.5. THe CUCM cluster has a Publisher and two subscr...
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275
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07-04-2025
04:45 AM
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Has anyone found a way to report or email if an agent does not press x to go on an outbound call ba...
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292
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06-25-2025
10:19 AM
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Just a reminder, for those of you who may be at Cisco Live this week, to stop by the Cisco Communit...
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351
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06-09-2025
02:54 PM
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We have one UCCX application in our environment that uses different time of day to forward calls to...
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358
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05-29-2025
05:17 AM
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Hi all, I’m using a form that creates a callback task in Cisco Webex Contact Center via the API (P...
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563
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05-09-2025
01:27 AM
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Currently have a single UCCX server running 12.5.1.11002-481 that has been working fine for a numb...
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452
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04-24-2025
01:21 PM
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Hello, We have a request from our contact centers that they would like inbound calls that are tran...
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331
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04-08-2025
12:18 PM
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Hello, a little off topic from contact center specifically, but FYI Cisco has established a space w...
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482
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03-13-2025
05:32 AM
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Hello, As per ECE documentation, "Pattern" filter can be used in Modify Object node to read conten...
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292
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03-05-2025
08:44 AM
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A customer has a small UCCX Environment running - we sold 3 Premium Seats and 10 Standard Seats.
...
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280
|
02-28-2025
12:42 AM
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Hi all
We're using a Webex Connect Flow with a Custom Event Node: https://developers.webexconnec...
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464
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02-26-2025
02:43 AM
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I have two Reports on the Agents Team Summary Tab. They both have the label "Team Summary Report" ...
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268
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02-24-2025
09:30 AM
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I am able to create some Scheduled Reports (CUIC 12.6) but for some of them I am getting the error ...
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243
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02-21-2025
05:02 AM
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