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We are hoping to get users off of FIPPA, due to it's inherent security vulnerability (they insist u...
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273
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08-03-2021
12:17 PM
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I have a script where I obtain a string variable containing time and date in the format: "2021-08...
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317
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08-03-2021
10:17 AM
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In Detailed Call CSQ Agent Report - Snapshot, I have noticed that there are several calls to the sa...
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198
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08-03-2021
12:55 AM
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I found the number of Agent Logged In is not equal to the sum of Agent number under different state...
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193
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08-03-2021
12:36 AM
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One particular agent not able to get into ready state. It will give error as below: "Operation er...
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103
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07-31-2021
01:54 PM
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Hello, I need your help. If I want to search an agent by Name and Agent ID in Cisco Unified Workf...
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97
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07-30-2021
12:58 AM
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Hi, We have a cluster of QM WFO installed on a Windows Server 2012R2 with SQL Server 2008 and we ne...
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160
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07-27-2021
09:53 AM
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Hello, We recently had a complaint about a user with supervisor role using Live Screen Monitori...
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277
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07-20-2021
08:18 AM
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Hello, I need some help to understand this result on UCCX, after applying a Data Check on Trigg...
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203
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07-19-2021
04:53 PM
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we have an application the is processing calls for 7 queues. When calls come into a single CSQ, th...
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303
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07-15-2021
06:41 AM
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hi we have uccx11.6.2 and socialminer 11.6.2 for webchat, but we have a problem, sometimes the ag...
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431
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07-14-2021
02:59 PM
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I found out numbers on Finesse Voice CSQ Summary Report do not add up. For example, Agent T...
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270
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07-14-2021
02:53 AM
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Hi All Currently all the team members when agents are in the call or end the call agents can se...
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232
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07-13-2021
06:56 AM
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i have a question the ucce (incloud ICM CVP VVB CUCM) 12.5 license is same as 12.6 ?? ...
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374
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07-11-2021
01:02 AM
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Our environment is based on cucm 12.5.1 and uccx 11.6.1. We had implemented a custom CTI client to ...
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335
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07-09-2021
02:17 AM
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Hi All, I am facing an issue with only Agent team summary report which stuck in talking state....
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258
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07-07-2021
10:36 AM
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Anyone who encountered this issue. My subscriber is down and displaying this error but I can now CL...
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201
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07-07-2021
10:07 AM
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Hey there, I've been working on developing chat widget using finnese 12.5 Bubble Chat, I have cr...
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329
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07-02-2021
03:13 AM
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i got this error when using sandbox uccx 12.5 lab . while integrating cucm with cuc in CUC->Teleph...
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371
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06-27-2021
10:14 AM
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Hi, I'm receiving the following RTMT alerts for high memory usage UnifiedCCXEngineMemoryUsageH...
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233
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06-25-2021
01:27 PM
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