Subject | Author | Views | Posted | |
---|---|---|---|---|
Good afternoon, The manager of one of our departments is looking to change the name of her Team fo...
| 80 | 07-11-2024 11:32 AM | ||
Hi My understanding is that in Webex Contact Centre when a email gets requeued it goes to the back...
| 101 | 07-03-2024 02:23 AM | ||
So, we have some email queues setup and supervisors want more visibility into what is going on with...
| 142 | 06-27-2024 09:27 AM | ||
Hello,
We want to have the possibility for agents to send WhatsApp messages to customers. We wou...
| 105 | 06-13-2024 04:49 AM | ||
1. End User "fname@company.com" send email to "helpdesk@company.com" for support. 2. O365 forwards...
| 148 | 06-10-2024 06:14 AM | ||
Hi,
We have a place call step configured on uccx 12.6 and cucm 12.5. The scrpit and this step see...
| 204 | 05-23-2024 10:46 AM | ||
Hello world, The agent cannot change the status to work with chats “Out of Service (error conditio...
| 239 | 04-18-2024 11:37 PM | ||
Hi All
With the conversion of UC licenses from HCS to Enterprise, does anyone know if a CUCM (On-...
| 199 | 04-09-2024 09:31 AM | ||
I am developing a chat in Webex Contact Center using the Services and Apps in Connect with addition...
| 193 | 04-04-2024 06:49 AM | ||
Anyone created a custom CCX report to provide agent level details around preview campaigns? I've no...
| 222 | 03-22-2024 06:51 AM | ||
I am trying to retrieve Cisco ID in this format NodeId-SessionId-SequenceId from UCCX script but wh...
| 174 | 03-22-2024 05:43 AM | ||
hey guys,
We have ccx with flex licenses premium seats. if we enable a user for 'reporting' capa...
| 148 | 03-14-2024 11:10 AM | ||
Hello,
I need to configure UCCX IVR Progressive Campaign . UCCX version is 12.5.
CUBE-Version ...
| 204 | 03-06-2024 12:00 PM | ||
Hi,
We have a UCCX cluster in partial service. From the below logs its due to SocialMiner? If s...
| 172 | 03-06-2024 07:53 AM | ||
Hi all, Basically CISCO 8841 equipment that is stuck in the "Phone is registering" state and th...
| 324 | 03-06-2024 04:19 AM | ||
I'm using UCCX Version 12, with pub and sub. The issue at hand is that the number of agents in a co...
| 165 | 02-26-2024 08:06 AM | ||
Hi,
I'm trying to add second instance (number 1) to my UCCE (ver 12.6.1)
I'm getting this error...
| 208 | 02-19-2024 08:18 AM | ||
I am receiving this error: WARN [1776] ConnectionManagers.ConnectionManager [ucm_1 [Cisco Call M...
| 254 | 02-17-2024 02:30 PM | ||
I have two string arrays. I want to write that values to the third string array. How to do it?
Fo...
| 156 | 02-16-2024 04:15 AM | ||
We have a Webex Room 70 set up in our boardroom and we have a dedicated room PC that is behind the ...
| 166 | 02-15-2024 11:28 AM |