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I am trying to create a script where you indicate a specific time in the UCCX and the IVR calls you...
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52
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09-16-2019
01:28 AM
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Does anyone know of a SL report that is in realtime in CUIC 11.5? I am using the report CSQ Service...
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75
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09-12-2019
12:27 PM
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Looking at the PQ historical and realtime stock reports. Is there a way of selecting a number of PQ...
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66
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09-11-2019
06:03 AM
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Hello, I'm quite new to Cisco/UCCX - I've been tasked to figure out how to report on the averag...
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93
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09-10-2019
12:04 PM
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We use custom variables for several purposes. One of them is to mark calls that were ended at liste...
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72
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09-10-2019
03:11 AM
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Hi, Is it possible to upgrade the PCCE version 10 to start in Side B first. Then if upgrade of ...
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86
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09-09-2019
05:56 PM
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Hi All, Is there any specific guides on how to setup IVR for specific number in the Cisco call ...
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88
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09-09-2019
05:28 PM
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Dears we have an abnormal issue with CUIC reporting system . Our solution as below UCCX ...
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51
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09-09-2019
01:55 AM
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SocialMinor facebook webhooks integration when I post the call back link along with token face...
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55
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09-09-2019
12:48 AM
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Hello, I am deploying CCX for a new department and want to have a discussion about the best way to...
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66
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09-06-2019
07:25 AM
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I'm looking for suggestions on how to enter info into Finesse and have it tagged into the CCDR of t...
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69
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09-06-2019
05:36 AM
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Hi Is there a configuration change log in UCCX (11.6) to get information which user/supervisor ...
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57
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09-05-2019
07:13 AM
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Hi all, How UCCX handle when in outbound call campaign call if gets no-answer, busy, unreachable ...
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56
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09-04-2019
05:22 AM
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how can my uccx users who is using the desktop agent retrieve their calls history? right now, they...
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986
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09-03-2019
10:12 PM
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We have scenarios where predictive dialer calls are failing failing due to FPI provisioning failure...
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96
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09-03-2019
04:12 PM
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Hello Team, I have a issue to get a custom report: Contact Service Queue Call Distribution Summ...
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91
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09-02-2019
12:55 PM
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Hi I am using following query extracted from UCCX stored procedure. When I am running stored p...
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112
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09-02-2019
06:39 AM
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I've been asked to prioritize external callers in a Help Desk queue. To do so, I'm evaluating t...
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103
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08-29-2019
11:50 AM
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Has anyone noticed that in i.e. the CUIC Historical Common Skill Contact Service Queue Activity Rep...
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79
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08-28-2019
05:40 AM
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Buenas tardes. El presente es para solicitar su apoyo en verificar una duda de licenciamiento d...
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80
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08-28-2019
05:36 AM
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