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Hi, I've configured silent monitoring for a customer which is working fine. They requested that th...
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62
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01-26-2021
02:51 AM
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I was hoping to have some help generating a report that contains a single line per queue like the “...
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99
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01-24-2021
11:43 AM
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Hello, On UCCX 12.5 I'm trying to report data on a deleted agent using a stock report (Agent Ca...
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89
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01-18-2021
06:18 AM
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Hello , We are using uccx version 11.6 and we have PRI gw for outbound calls. We are planning t...
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91
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01-18-2021
12:38 AM
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We're developing a PowerBI dashboard for reporting UCCX stats and I've provided ODBC access to db_c...
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87
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01-15-2021
10:06 AM
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Hi All We are trying to upgrade one of our customers currently on HCS CC 10.6 agent 1000 to HC...
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81
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01-13-2021
09:07 AM
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Hi Everyone I just had a call from several different call center managers stating that all the age...
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113
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01-12-2021
08:52 AM
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Hi, Can somebody explain the difference between QueueStatistics.jsp and QueueStatistics.j...
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138
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01-08-2021
07:03 AM
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UCCX 12.0 - Cisco Finesse - Chat and E-mail Wrap-up reasons do not appear When agents receive c...
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90
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01-07-2021
12:56 PM
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I'm trying to get a CCX script working so that I can save a file (recording in a document) to a win...
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85
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01-06-2021
11:43 AM
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Step 1. Configure a new user in Active Directory (AD) to be used in CUIC. Step 2. Assign Report...
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192
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12-18-2020
06:02 AM
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We are using Git Source Control for all our CVP files. Do we need to makes sure all the files have ...
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142
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12-16-2020
12:55 PM
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Using the Standalone Application Builder. C:\Cisco\CallStudio\buildApp.bat I keep getting the f...
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135
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12-16-2020
12:27 PM
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CVP voice class modified have to voice calls to defined and edited can any one tell how java code u...
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117
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12-15-2020
06:50 AM
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Hi Experts, CUCM: 11.5.1.14900-11 UCCX: 11.6.2.10000-38 (ES06-19) I have 2 extensions as...
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177
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12-14-2020
08:08 AM
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Good afternoon. why on my operator queue, does it show other queues that they are not part of? ...
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131
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12-10-2020
09:32 AM
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Hi, We started getting the QM2020 error lately stating a user is not being recorded due to mi...
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107
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12-09-2020
07:12 PM
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CVP Elements and Java concept how API used for Java XML Java and XML API CVP elements Can any one ...
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127
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12-07-2020
06:39 AM
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CVP element setting different menu option and sub dialog how java used in CVP can inform about func...
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130
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12-06-2020
05:17 AM
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Contact Center how CVP and UCCE connected how the parameters that used between most them of are sam...
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128
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12-06-2020
05:10 AM
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