Subject | Author | Views | Posted | |
---|---|---|---|---|
Hi, I've configured silent monitoring for a customer which is working fine. They requested that th...
| 62 | 01-26-2021 02:51 AM | ||
I was hoping to have some help generating a report that contains a single line per queue like the “...
| 99 | 01-24-2021 11:43 AM | ||
Hello, On UCCX 12.5 I'm trying to report data on a deleted agent using a stock report (Agent Ca...
| 89 | 01-18-2021 06:18 AM | ||
Hello , We are using uccx version 11.6 and we have PRI gw for outbound calls. We are planning t...
| 91 | 01-18-2021 12:38 AM | ||
We're developing a PowerBI dashboard for reporting UCCX stats and I've provided ODBC access to db_c...
| 87 | 01-15-2021 10:06 AM | ||
Hi All We are trying to upgrade one of our customers currently on HCS CC 10.6 agent 1000 to HC...
| 81 | 01-13-2021 09:07 AM | ||
Hi Everyone I just had a call from several different call center managers stating that all the age...
| 113 | 01-12-2021 08:52 AM | ||
Hi, Can somebody explain the difference between QueueStatistics.jsp and QueueStatistics.j...
| 138 | 01-08-2021 07:03 AM | ||
UCCX 12.0 - Cisco Finesse - Chat and E-mail Wrap-up reasons do not appear - ( 01-07-2021 12:56 PM )
UCCX 12.0 - Cisco Finesse - Chat and E-mail Wrap-up reasons do not appear When agents receive c...
| 90 | 01-07-2021 12:56 PM | ||
I'm trying to get a CCX script working so that I can save a file (recording in a document) to a win...
| 85 | 01-06-2021 11:43 AM | ||
Step 1. Configure a new user in Active Directory (AD) to be used in CUIC. Step 2. Assign Report...
| 192 | 12-18-2020 06:02 AM | ||
We are using Git Source Control for all our CVP files. Do we need to makes sure all the files have ...
| 142 | 12-16-2020 12:55 PM | ||
Using the Standalone Application Builder. C:\Cisco\CallStudio\buildApp.bat I keep getting the f...
| 135 | 12-16-2020 12:27 PM | ||
CVP voice class modified have to voice calls to defined and edited can any one tell how java code u...
| 117 | 12-15-2020 06:50 AM | ||
Hi Experts, CUCM: 11.5.1.14900-11 UCCX: 11.6.2.10000-38 (ES06-19) I have 2 extensions as...
| 177 | 12-14-2020 08:08 AM | ||
Good afternoon. why on my operator queue, does it show other queues that they are not part of? ...
| 131 | 12-10-2020 09:32 AM | ||
Hi, We started getting the QM2020 error lately stating a user is not being recorded due to mi...
| 107 | 12-09-2020 07:12 PM | ||
CVP Elements and Java concept how API used for Java XML Java and XML API CVP elements Can any one ...
| 127 | 12-07-2020 06:39 AM | ||
CVP element setting different menu option and sub dialog how java used in CVP can inform about func...
| 130 | 12-06-2020 05:17 AM | ||
Contact Center how CVP and UCCE connected how the parameters that used between most them of are sam...
| 128 | 12-06-2020 05:10 AM |