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Beginner

Cancel Support Bundle?

I started a Support Bundle for TAC almost 24 hours ago on the admin node and its still at 60%, is there a way to cancel or stop it? It was for a 2 day period and I don't think it should take this long. Any thoughts?

 

Thanks, 

 

Mitch

2 ACCEPTED SOLUTIONS

Accepted Solutions
VIP Advocate

Re: Cancel Support Bundle?

I have had this too. Had to open a TAC case and the engineer went to root mode and killed the process.  You cold try to stop application ise if this won't cause you any downtime.  But TAC is the way to go. And then also ask them to investigate WHY this happened.  It should not happen.

Cisco Employee

Re: Cancel Support Bundle?

@hslai had this to add

 

First, check ADE.log and see any clue why it stuck. If there is no cancel button and no root access, then we need either restarting ISE services or reloading ISE.

2 REPLIES 2
VIP Advocate

Re: Cancel Support Bundle?

I have had this too. Had to open a TAC case and the engineer went to root mode and killed the process.  You cold try to stop application ise if this won't cause you any downtime.  But TAC is the way to go. And then also ask them to investigate WHY this happened.  It should not happen.

Cisco Employee

Re: Cancel Support Bundle?

@hslai had this to add

 

First, check ADE.log and see any clue why it stuck. If there is no cancel button and no root access, then we need either restarting ISE services or reloading ISE.