cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
 
Register for the monthly ISE Webinars to learn about ISE configuration and deployment.
Choose one of the topics below to view our ISE Resources to help you on your journey with ISE

This community is for technical, feature, configuration and deployment questions.
For production deployment issues, please contact the TAC! We will not comment or assist with your TAC case in these forums.
Please see How to Ask the Community for Help for other best practices.

97
Views
0
Helpful
1
Replies
Beginner

Cisco ISE config backup stuck

Hi, 

I am trying to take a configuration back-up on my Primary Admin Node.

I see that the backup generation is stuck on 10%, it has been this way for about 5 days now.

The ise node is still operating without any issues. 

I have tried to stop the backup, but nothing happens when I click on the stop button.

 

 

ise error.PNG

 

Any ideas on how I can terminate this backup.

I have also checked my repository which the backup is to be stored to, but I do not see the file in the repository.

1 ACCEPTED SOLUTION

Accepted Solutions
Beginner

Re: Cisco ISE config backup stuck

You will have to stop and restart the ISE services.  And the process for backups is supposed to export table information and other stuff to the local filesystem on ISE.  Once all the configuration is exported, ISE will then do a TAR on the files to compress it all into one backup file.  Then ISE will connect to the repository and transfer the file.  That transfer is usually at somewhere around 70% of the process so it seems as though ISE got stuck in the early stages of exporting the information locally.  In summary, the issue doesn't appear to be with your repository.

Once you restart the services to clear that, try to do a configuration backup from the CLI so you can see what is actually happening and where it gets stuck, IF it happens again.  It is possible that it works on the CLI but not in the GUI.  If that is the case, try another browser.  If it still has an issue, open a TAC case.

1 REPLY 1
Beginner

Re: Cisco ISE config backup stuck

You will have to stop and restart the ISE services.  And the process for backups is supposed to export table information and other stuff to the local filesystem on ISE.  Once all the configuration is exported, ISE will then do a TAR on the files to compress it all into one backup file.  Then ISE will connect to the repository and transfer the file.  That transfer is usually at somewhere around 70% of the process so it seems as though ISE got stuck in the early stages of exporting the information locally.  In summary, the issue doesn't appear to be with your repository.

Once you restart the services to clear that, try to do a configuration backup from the CLI so you can see what is actually happening and where it gets stuck, IF it happens again.  It is possible that it works on the CLI but not in the GUI.  If that is the case, try another browser.  If it still has an issue, open a TAC case.