Failure upgrade Cisco ISE 2.1 to 2.2 - Data upgrade step 5/49, UPSUpgradeHandler(2.2.0.118)... Failed

[Ernesto.Avila]

Hi!

I´m trying to upgrade Cisco ISE SNS-3595-K9 from version 2.1 patch 8 to 2.2 but presenting the following error:

application upgrade proceed
Initiating Application Upgrade...
% Warning: Do not use Ctrl-C or close this terminal window until upgrade completes.
STEP 1: Stopping ISE application...
STEP 2: Verifying files in bundle...
-Internal hash verification passed for bundle
STEP 3: Validating data before upgrade...
STEP 4: Taking backup of the configuration data...
STEP 5: Running ISE configuration database schema upgrade...
- Running db sanity check to fix index corruption, if any...
- Auto Upgrading Schema for UPS Model...
- Upgrading Schema completed for UPS Model.

ISE database schema upgrade completed.
STEP 6: Running ISE configuration data upgrade...
- Data upgrade step 1/49, NSFUpgradeService(2.1.101.145)... Done in 16 seconds.
- Data upgrade step 2/49, ProfilerUpgradeService(2.1.101.145)... Done in 0 seconds.
- Data upgrade step 3/49, UPSUpgradeHandler(2.1.101.188)... Done in 7 seconds.
- Data upgrade step 4/49, NetworkAccessUpgrade(2.2.0.007)... Done in 0 seconds.
- Data upgrade step 5/49, UPSUpgradeHandler(2.2.0.118)... Failed.
% Error: ISE Global data upgrade failed!
Attempting to rollback: Rolling back the configuration database...
Starting application after rollback...
./isedbupgrade-newmodel.sh: illegal option -- 1
Invalid option: -

Rollback completed: The node has been reverted back to its pre-upgrade state.
% Application install or upgrade cancelled.

Does any one had the same problem and know how to resolve it?

Thanks

[Damien Miller]

You should follow the instructions in the admin guide around upgrading, run the URT bundle on the secondary PAN, and engage TAC to fix this. The URT simulates the entire upgrade and data manipulation, will catch the error, and generate a log file to send to TAC if there is an error.

You're also able to go straight from 2.1 to the recommended release 2.4 if you want. You could try running the 2.4 URT bundle to see if the upgrade will succeed or not. Worth a try.

[Ernesto.Avila]

Hi Damien!

Thanks for reply, this is a standalone device, and I´ve followed Cisco upgrade guide for release 2.2

https://www.cisco.com/c/en/us/td/docs/security/ise/2-2/upgrade_guide/b_ise_upgrade_guide_22/b_ise_upgrade_guide_22_chapter_011.html