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ISE 2.3 Single Click Sponsor Approval

vusandlovu
Level 1
Level 1

Hi All

l have a customer using Single Click Sponsor Approval feature in their setup. Everything works for this solution the Approve/Deny link.

However, when the Guest request access to Guest portal the user gets approved email from different user that he or she is visiting.For e.g. if l say on Guest page l am visiting joe@cisco.com l get approval from Gill@cisco.com.

Please help?

12 Replies 12

Jason Kunst
Cisco Employee
Cisco Employee

Is Gill the one that clicked on the link?

Are they requiring authentication for then sponsor?

Need more information on exactly who and what is happening along with settings

If not sounds like a bug so make sure you’re running latest patch

Call the tac to investigate

Hi Jason

Is Gill the one that clicked on the link?---------No Joe is the one l am visiting and l put his details on Guest page.Joe approves the email from me(Guest) and l (Guest) get email from Gill with Guest details login.

Are they requiring authentication for then sponsor?(Yes from AD all Domain users are approvers from my setup.so they get email saying approve/deny,then they click approve then access granted.

Sounds like a bug please work through tac

Thanks Jason, l have logged a call

Let us know please

Hi Jason

Will do.....

Hi Jason

Still waiting for feedback from cisco.....

Please escalate through tac procedure, open BEMs case if needed and ask for hot patch

Oky thank you Sir, will do that now.

Update from cisco :

It’s CSCvi41646

  However, it is still not customer visible yet.

@hslai updated late....after two weeks....tx

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