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Beginner

ISE Indexing Engine is not running.

I get an error in the ISE console indicating the ISE Indexing Engine is not running.

When I run show application status ise in the cli I get the below screen shot.

Screen Shot 2017-11-02 at 9.53.04 AM.png

I have tried to start and stop the ISE as well as rebooting the ISE appliance.

Can anyone provide info on how to resolve this issue.

4 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Re: ISE Indexing Engine is not running.

Jose,

You will need to open a TAC case to further investigate why that process is not starting.

Regards,

-Tim

View solution in original post

Beginner

Re: ISE Indexing Engine is not running.

Check your reverse dns records for ise nodes. Without them ISE Indexing Engine don''t run in cluster.

View solution in original post

Beginner

Re: ISE Indexing Engine is not running.

The issues I have seen/heard on this are:

1. DNS - forward and reverse DNS must be working - also ISE nodes must have working DNS servers configured..

2. Admin Certificates - make sure all nodes have proper Admin certificate - they can be self-signed

3. Time/Timezone - from CLI - make sure the NTP is working properly and all nodes have the same timezone configured.

Jason

View solution in original post

Cisco Employee

Re: ISE Indexing Engine is not running.

Please open a tac case and update thread

View solution in original post

18 REPLIES 18
Cisco Employee

Re: ISE Indexing Engine is not running.

Jose,

You will need to open a TAC case to further investigate why that process is not starting.

Regards,

-Tim

View solution in original post

Beginner

Re: ISE Indexing Engine is not running.

Hi,
What is the impact when ISE indexing service is not running? Does it impact to device admin feature?
Cisco Employee

Re: ISE Indexing Engine is not running.

This provides data for ISE dashboard and ISE context visibility. It has no impact on Device Admin (TACACS+) services.

Beginner

Re: ISE Indexing Engine is not running.

Hi,

Did you find the problem? has the same issue here

BR

Omer Shtivi

Beginner

Re: ISE Indexing Engine is not running.

Check your reverse dns records for ise nodes. Without them ISE Indexing Engine don''t run in cluster.

View solution in original post

Beginner

Re: ISE Indexing Engine is not running.

Solved the problem.

Thanks!

Enthusiast

Re: ISE Indexing Engine is not running.

hi

how did you solve it ?

i am getting same service error on v2.3

Beginner

Re: ISE Indexing Engine is not running.

Reverse A record.

You need that when you do a ping -a <ISE IP> you get the DNS name.

Enthusiast

Re: ISE Indexing Engine is not running.

bingo...!

it is worked .

thanks a lot omer

Highlighted
Beginner

Re: ISE Indexing Engine is not running.

I found the same problem  after I upgrading from 2.0.0 to 2.3 ( ISE index engine not running ).

By adding revers DNS record  it  solve the issue. Some time you need to restart the ISE node.

Beginner

Re: ISE Indexing Engine is not running.

i have cheked all reqs. fresh install. but Index does not starts
ise/admin# ping ise
PING ise (10.0.64.228) 56(84) bytes of data.
64 bytes from 10.0.64.228: icmp_seq=1 ttl=64 time=0.028 ms
64 bytes from 10.0.64.228: icmp_seq=2 ttl=64 time=0.028 ms
64 bytes from 10.0.64.228: icmp_seq=3 ttl=64 time=0.020 ms
64 bytes from 10.0.64.228: icmp_seq=4 ttl=64 time=0.039 ms

--- ise ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3001ms
rtt min/avg/max/mdev = 0.020/0.028/0.039/0.009 ms

ise/admin# sh clock
Mon Jun 17 14:39:34 MSK 2019
ise/admin#
Beginner

Re: ISE Indexing Engine is not running.

The issues I have seen/heard on this are:

1. DNS - forward and reverse DNS must be working - also ISE nodes must have working DNS servers configured..

2. Admin Certificates - make sure all nodes have proper Admin certificate - they can be self-signed

3. Time/Timezone - from CLI - make sure the NTP is working properly and all nodes have the same timezone configured.

Jason

View solution in original post

Rising star

Re: ISE Indexing Engine is not running.

All nodes in a cluster need to be in the same timezone by design? Where is that written?
Beginner

Re: ISE Indexing Engine is not running.

same issue....

dns records are persist/ Certificates installed, time zone, NTP correct....

tried restart...no luck(



ise/admin# ping ise
PING ise (10.0.64.228) 56(84) bytes of data.
64 bytes from 10.0.64.228: icmp_seq=1 ttl=64 time=0.028 ms
64 bytes from 10.0.64.228: icmp_seq=2 ttl=64 time=0.028 ms
64 bytes from 10.0.64.228: icmp_seq=3 ttl=64 time=0.020 ms
64 bytes from 10.0.64.228: icmp_seq=4 ttl=64 time=0.039 ms

--- ise ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3001ms
rtt min/avg/max/mdev = 0.020/0.028/0.039/0.009 ms

ise/admin# sh clock
Mon Jun 17 14:39:34 MSK 2019
ise/admin#

ise/admin# sh ntp
Configured NTP Servers:
10.0.64.1
10.101.0.136
10.101.0.137

synchronised to NTP server (10.101.0.137) at stratum 3
time correct to within 474 ms
polling server every 64 s

remote refid st t when poll reach delay offset jitter
==============================================================================
127.127.1.0 .LOCL. 10 l 87 64 76 0.000 0.000 0.000
+10.0.64.1 89.109.251.21 2 u 13 64 77 2.341 -3.561 0.318
+10.101.0.136 194.190.168.1 2 u 12 64 77 0.555 -0.015 0.635
*10.101.0.137 89.175.20.7 2 u 14 64 77 0.581 -2.561 0.628