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Cisco Employee

ISE internal user password expiry notification email

Hi,

In ISE 2.4, can we send internal user password expiry notification to user, if user mail account and SMTP server is configured appropriately?

If yes, is this email text configurable? I can't find any related setting so far. 

 

Best Regards,

Kaori

2 ACCEPTED SOLUTIONS

Accepted Solutions
VIP Advocate

Re: ISE internal user password expiry notification email

Hi

 

here is an example of such an email (I have blanked out the email domain) - the text is not configurable

 

ISE Expired account email.png

 

The admin user's email address is configured here

 

ISE email.png

 

The expiration is configured here

 

ISE set expire.png

View solution in original post

Cisco Employee

Re: ISE internal user password expiry notification email

We don’t provide help for feature requests on public forum, please reach out to our PMs at http://cs.co/ise-feedback

View solution in original post

8 REPLIES 8
VIP Advocate

Re: ISE internal user password expiry notification email

Hi

 

here is an example of such an email (I have blanked out the email domain) - the text is not configurable

 

ISE Expired account email.png

 

The admin user's email address is configured here

 

ISE email.png

 

The expiration is configured here

 

ISE set expire.png

View solution in original post

Cisco Employee

Re: ISE internal user password expiry notification email

I appreciate very clear answer!
Highlighted
Beginner

Re: ISE internal user password expiry notification email

Hi Arne,

 

Is it possible to configure field "From:" for password expiry notifications?

I know it is possible to configure it for Alerts, but it appears this is applicable only for Alerts.

I found CSCui55831, which is an enhancement in order for these emails to be more configurable too, and I see it is still open, but version is quite old.

 

At the moment, these notifications are being sent as iseadminportal@hostname.domain. For my customer, it looks like iseadminportal@ISE01.example.corp which is non-routable domain, and emails sent to external users can't be delivered.

 

Thanks

VIP Advocate

Re: ISE internal user password expiry notification email

Hi @misa.jovanovic 

 

I just checked in ISE 2.4 and you still cannot change the FROM field. :-(   

 

Please note I don't work for Cisco.  But I have noticed a few limitations around the handling of email in ISE.  It needs some work ...

 

If this is urgent then I would suggest opening a TAC case to get escalation.

For feature requests you can submit them here  https://www.ciscofeedback.vovici.com/se.ashx?s=6A5348A7707FD7A6

 

regards

Arne

Beginner

Re: ISE internal user password expiry notification email

Thanks.

It would be great if someone from Cisco could reply when can this be expected, as I see it as enhancement request since v1.1.

Cisco Employee

Re: ISE internal user password expiry notification email

We don’t provide help for feature requests on public forum, please reach out to our PMs at http://cs.co/ise-feedback

View solution in original post

Enthusiast

Re: ISE internal user password expiry notification email

is this an option in ISE 2.2?

Cisco Employee

Re: ISE internal user password expiry notification email

since the request was may 2019 and ISE 2.2 has been out for a while then no, it still hasn't been added since 2.6 came out this year. please follow instructions above