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Beginner

ISE SMS notification

ISE experts,

A customer of mine requested for information on creating an SMS notification template incorporating fields for username and password.

I found the following link pertaining to ISE 1.4:

Configure ISE Version 1.4 Email and SMS Notifications - Cisco

However, I am unable to find similar guides for ISE 2.2.


Please let me know if there is an ISE 2.2 guide to the information described in the link above. 

Or perhaps if the template information/guidelines in the link above are the same for ISE 2.2.


Thanks in advance for your help !

Everyone's tags (6)
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Accepted Solutions
Cisco Employee

Re: ISE SMS notification with telstra

Can you please explain the destination as a variable? What is this used for? Is this the phone number of the guest?

If so have you tried $mobilenumber$ in the body?

6 REPLIES 6
Contributor

Re: ISE 2.2 SMS notification template

Cisco Employee

Re: ISE 2.2 SMS notification template

Not sure exactly what a template is? The configuration is dependent on what provider you’re using

What provider are you planning to use?

As noted please look at the Community link posted, under it are several examples of different providers shared by people in the community

Beginner

Re: ISE 2.2 SMS notification template

Hi Jason,

I reached out to the customer to get specifics.

The SMS provider is Telstra - specifically the Telstra TIM product and this provider has been added in the SMS provider list.

The customer has chosen to use SMTP as a method of getting the request to the SMS provider and this has been tested to be working.

The customer has also successfully managed to send notifications from ISE with the following email format. 

The provider template is below:

Email to:

sms@tim.telstra.com

Email body:

username=username@customerdomain.com

password=<password>

destination=0411848889

text=Testing SMS delivery


The customer is looking for help in changing the destination field to a variable that is fed in via the user form, and the text field also to be a variable depending on the kind of notification, user credentials or expiry reminder.

Cisco Employee

Re: ISE SMS notification with telstra

Can you please explain the destination as a variable? What is this used for? Is this the phone number of the guest?

If so have you tried $mobilenumber$ in the body?

Beginner

Re: ISE 2.2 SMS notification template

Jason,

Thanks for your help with this.

I've requested the customer to use '$mobilenumber$' in the destination field.

I clarified the second query of their's and the requirement is that they would like the text field to contain different information depending upon the nature of the notification being sent.

For example, the text should contain a reminder about account expiry for a notification of account expiry. And a notification of new account creation should contain the user credentials etc.

I understand that this is possible by utilising the different options as described in the link below:

Configure ISE Version 1.4 Email and SMS Notifications - Cisco

I would like to confirm that the information in the link above is applicable to ISE 2.2 as well.

Cisco Employee

Re: ISE SMS notification with telstra

Yes they are the same