cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
 
ISE 2.3 Patch 7 has been posted. This will be the last patch for the ISE 2.3 release!
Choose one of the topics below to view our ISE Resources to help you on your journey with ISE

This community is for technical, feature, configuration and deployment questions.
For production deployment issues, please contact the TAC! We will not comment or assist with your TAC case in these forums.
Please see How to Ask the Community for Help for other best practices.

112
Views
0
Helpful
4
Replies
Beginner

ISE upgrade failing via GUI after 40 percent

Hi 

 

ISE upgrade is failing after 40 percent for an ISE node. All the prerequisite checks were done before upgrade but the upgrade failed.

 

Thanks,

 

Aravind.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: ISE upgrade failing via GUI after 40 percent

yes please open a tac case to investigate, they will run the URT with you
4 REPLIES 4
VIP Engager

Re: ISE upgrade failing via GUI after 40 percent

The obvious answer would be to engage TAC, they would be able to help you troubleshoot this far better than we will via forum posts. 

Can you provide us with more details of your environment?  How many nodes, what version are you moving from/to, is this the first node or another node mid upgrade, did the secondary admin node already complete the upgrade?  

If the secondary admin node already completed the upgrade then the easiest way forward is to just redeploy a new OVA / install from the ISO, and join it to the upgraded deployment.  

There is a partial FAQ for failed upgrades.
https://www.cisco.com/c/en/us/td/docs/security/ise/2-4/upgrade_guide/b_ise_upgrade_guide_24/b_ise_upgrade_guide_24_chapter_0101.pdf

Beginner

Re: ISE upgrade failing via GUI after 40 percent

So it is exactly failing at "Data upgrade step 1/43". We downloaded the urt logs. What does that mean?

 

Thanks,

 

Aravind

Beginner

Re: ISE upgrade failing via GUI after 40 percent

It is a four node ISE deployment. We have a Primary Admin and Monitoring; a secondary admin and monitoring. We have two PSNs in the cluster.

Cisco Employee

Re: ISE upgrade failing via GUI after 40 percent

yes please open a tac case to investigate, they will run the URT with you