" Certificate Authority Service initializing " after Cisco ISE Code Upgrade to 2.6 from 2.3

[subrun.jamil]

Certificate Authority Service initializing for more than 30 mins after Cisco ISE Code Upgrade to 2.6 from 2.3. Can you advise what is the issue ?

Node/admin# show application status ise

ISE PROCESS NAME STATE PROCESS ID
--------------------------------------------------------------------
Database Listener running 5935
Database Server running 80 PROCESSES
Application Server running 14630
Profiler Database running 7535
ISE Indexing Engine running 16331
AD Connector running 2584
M&T Session Database running 7343
M&T Log Processor running 14805
Certificate Authority Service initializing
EST Service not running
SXP Engine Service disabled
Docker Daemon running 8369
TC-NAC Service disabled

Wifi Setup Helper Container disabled
pxGrid Infrastructure Service disabled
pxGrid Publisher Subscriber Service disabled
pxGrid Connection Manager disabled
pxGrid Controller disabled
PassiveID WMI Service disabled
PassiveID Syslog Service disabled
PassiveID API Service disabled
PassiveID Agent Service disabled
PassiveID Endpoint Service disabled
PassiveID SPAN Service disabled
DHCP Server (dhcpd) disabled
DNS Server (named) disabled
ISE Messaging Service running 26020

[Damien Miller · Accepted solution]

Your best bet is going to be to open a TAC case. Another person posted the same issue following an upgrade to 2.6 and was instructed to do the same, they did not return with a resolution.

[LAN team]

Hello,

I see that this issue solved. How have you solved it ?

[Panos Bouras]

Hi @tlan 

It's a bug, please have a look
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt14248/?rfs=iqvred

You need root access to correct that, it's a quick fix but due to root access you have to open a TAC case.