Intelligent Automation

Original post by khunte4211:13am, May 14I have distributed developers all over the world which have to have access to dictionaries and forms many are shared.  We have a problem when old versions of dictionaries and active forms are imported back into...

Is there a way to put a form in sections without creating multiple dictionaries.example attached

Copy Requisitions Tab on MyServices pageIs there a way to hide the Copy Requisition tab on the MyServices home page in 2008.3?We do not use this functionality and would like to remove/hide it from customers.

After an onload active form rule has been added for a newly created  field, viewing a service request submitted prior to the addition of the  new field causes a pop-up error.I added a field to a dictionary  and then created on onload active form rule...

I am standing up a new development and test environments for newScale 9.3. Need to know if newScale 9.3 can be installed to use MS SQL Server 2008 insteadThe Installation and Configuration guide for newScaqle 9.3  states as prerequisite MS SQL Serv...

I have been able override the CSS using the custom.css, with the exception of hte Authorizaton Table font colors. enclosed is an image of what I want to change.

How do I reset the WebLogic Connection Pool after lost connections?newScale FrontOffice Suite recovers gracefully from lost connections when used with the WebSphere and JBOSS application servers, however, due to WebLogic limitations, you need to rese...

How does a deployment effect the in-flight delivery plans...Please note this might be contrary to what you think about service delivery plans... Deploying services does not affect service requests already in-flight EXCEPTContents of rules, ISF functi...

Deactivating terminated staff in RequestCentreHello there,I'm after a bit of advice and I can't seem to find an existing topic here.We're currently running version 2008.3 SP7 and are looking to delete or deactivate staff in RC automatically when they...

I noticed that when exporting & importing a service, the keywords & categories are kept in the imported service, but disappeared from the exported one. Is that how it should work, or is there an error?Thanks / Christine

Active Form Component RulesHello,Though we upgraded to 2008.3 last November, we haven't used AFC rules so far so i was just curious how AFC rules are coded/implemented ? Do they perform checks using client-side scripting of server-side ?ThanksMihir

Pending Task ReportingIs there any way to report on pending tasks within a service plan for a requested service?  I am interested in things like scheduled start dates and queues.  This would be used in progress reports to indicate percentage complete...

Showing the description of a category on hoverIn our service catalog, we sometimes have a larger number of categories that need to be presented to the customer.  In order to increase the number of categories that can be viewed at a single time, we th...

Services without SLAs?I've been trying to figure out the best way to design some services where there isn't really an easily definable SLA due to the nature of the service.  These are usually something like a project request.  We have many like this,...

Fetch - checkbox or radio button support?Ideally I'd like to perform a fetch and have the resulting query populate radio or checkbox inputs, just like it does for select inputs.  Has anyone had any luck with that?  When a change an existing field wit...