Intelligent Automation

Emailing Attachments to an External Service ProviderWe are in the process of setting up a service and when certain problem statements are selected, we email an external service provider with the customer's info, and request content.  If the customer ...

ISF in MyServices vs ServiceManagerOur ISF is interacting with MyServices (via Requisitions) differently than through ServiceManager (via Search).  The permissions at the "service complete" moment are set to "anyone" read-only on the dictionaries in ...

Proper use of undefinedLeslie:  I bet you have an answer for this one...I am on version 6.0.7.1 (1961) My goal is to check and see if a dictionary is not present because its permission was accidently set to NONE.When I use this ISF nothing happens......

Is Category's description Searchable?When users use Search to find a service in RC or a service offering in Portfolio Center, does the search also look, compare and match "search string" against the category description?

Original post by khunte425:57am, May 25 I want to be able to turn on and off the edit permission/access control of part of a form depending on if the person that is viewing the form is a member of the current assigned Service Team/Queue or not.  Is t...

Installing RequestCenter on a laptop with JBOSI am attempting to install RequestCenter build 1961  (2006.07) and I am getting an error that no valid webserver was found.  I thought that by selecting JBOS that the webserver was installed on the system...

How many languages are supported by newScale & which?During our implementation of RequestCenter newScale's project manager told us that newScale supports several (she mentioned 7) languages but couldn't remember which. Can anyone please tell us exact...

Strange form behavor in 2008.3Websphere 6.1.27Oracle 10gns 2008.3IE 6 &  7I have a noticed a strange behavor using the "Help Text" in a ReadOnly field.It is visible to the ADMINS, but not the users.Does anyone have a work around for this?A case has b...

Choosing A Person/Queue in FormWe have a senario at our company where during the authorization moment, a service team routes the approval to a person through a person select data field.  In some cases they would like to send it to a service team rath...

I have a field that is a checkbox.  In the Display Properties General tab, I select "Add a Button", enter Button Text and the "URL:" where the htm form is stored.  It looks good and my customers really like it.  However, when the button is selected, ...

Validation of Start & End DatesHas anyone created a request that allows the requestor to select a Start Date/Time & End Date time, for example asking for access for a period of time... and have written validation rules & have actually gotten it to wo...

Approval tasks and escalationsCan anyone tell me if, when an approval task is escalated, does the person who receives the escalation have permissions to go into the service and approve it?

I need help understanding how I can change the button labels for Order, Submit Order or Proceed to Order within nS v8.3  

Does anyone have a simple method for computing date differance?Websphere 5.11Oracle 9iRequestCenter 2006.7Is there a simplier method to determine the difference between two dates?I have tried using java based formulas, but they do not take into accou...

Original post by Joseph McConnell10:22am, May 28 Does anyone have a good method of offering optional software along with a PC? I have different service delivery steps for PCs and software, so I'll need them to be separate services. I also don't think...