Intelligent Automation

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Confirmation EmailsHi, We want to send an email to our customers once a request has been successfully submitted. We have been able to send the emails by using with the auto-close agents when a service does not require a manager approval. However, for...

wwesley by Level 1
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Outer JoinsIn 2007.1.3 can you do a true outer join between dictionary data dimensions and Service task facts?  Even when I go into the query explorer and change outer join to allow I still do not get back request records that do not have the diction...