Intelligent Automation

How do we extract field label in the transformationWe are sending fieldname:value pairs to Remedy for service delivery. However the requirement is to send fieldlabel:value pair.(FieldLabel = Label which is shown to an end user on the service order fo...

Active Directory integration?2006.0.6Is anyone out there using ServiceLink to make direct updates to Active Directory?  I would like to automate adding an AD object to an AD group.  Any help would be appreciated! 

I notice that the service group authorization is carried out in the ServiceManager module. When the authorizer has approved the requisition, he/she ends up in the task overview in the ServiceManager showing all the tasks relating to the service. Howe...

External Dictionaries post Upgrade2008.3 (DEV)Oracle 10gWebsphere 6.1IE6 & 7Has anyone seen this error after the conversion.  The external dictionary is not recognised and preventing the submission of CONVERTED_SERVICESError AttachedThank youDanielSa...

Adhoc ReportingI'm trying to create a report that shows Service Name (with a filter showing specific services), Requisition ID, StartDate, Due Date, Close Date, Task Name (with a filter for specific tasks), Task Status, and Performer.  Seems simple r...

Outer JoinsIn 2007.1.3 can you do a true outer join between dictionary data dimensions and Service task facts?  Even when I go into the query explorer and change outer join to allow I still do not get back request records that do not have the diction...

Bursting options in ReportingHi, Has anyone ever used bursting options in Cognos reporting? I read that we can use this option to distribute the reports. Actually we want to distribute the reports to the different service team managers to see the per...

Conditional Rule - how do you setValue for Person type fieldsIn the old ISF world, I used to code  the following to reset a person (select) type field:serviceForm.INT_SHAREPOINT_NEWSITE_REQUEST.SecondaryAdmin_disp.setValue(['']);You  had to specify &...

How can can I determine where email templates are used?Here is a SQL query which was recently provided in response to a YES! question.1. E-mails attached to the "Notify when plan cancelled":select     da.Name as ServiceGroupName,     ds.Name as Servi...

Several weeks ago I posted a request -- I'd like to get a listing of all AFC's available in my service without manually selecting, copying and pasting to an excel spreadsheet. Is there any function that can dump out attributes of any dictionary field...

How many TEO users are monitoring and/or alerting on the VM Container metrics collected in CCMS? Have you authored new processes or submitted a request to have VM Container monitoring included as part of TEO?What are your suggestions regarding CCMS m...

Hi,I am having trouble in applying a license.Please help.ThanksDas

I am trying to use the results in "Find Incedents"  so I can get the category from the new incidents and send the appropriate user the email setup in the Global table. Please let me know if anybody used it.Regards,Vandana.padgaomkar@pridevel.com(630)...

Anyone else leveraging these tools to remotely execute against application/database tiers? We are perfroming basic activities - stop/start service, remote batch file execution, file operational activities. We are trying to simplify our toolsets but i...

I have following requirements:JobB depends on JobAJobC depends on JobA and JobB (if in schedule)Always execute JobAIf exit code of JobA=1 execute JobBAlways execute JobC when JobA and JobB (if in schedule) are doneDuring Tidal conversion we called th...