Intelligent Automation

RequestCenter emails not rendering correctly in Outlook 2007I'm having an problem where the RequestCenter automated emails are losing most of their HTML formatting when viewed in Outlook 2007.  When I look at the same email in Outlook 2003, the HTML ...

Self Serve Password ResetsIs anyone using RequestCenter (or other newScale module) to do self-serving password resets?

I'm looking to prevent changes to a set of fields once a task is completed.I can creat a rule to force it to be read-only when it's not empty, or when the service delivery moment is complete, but both solution have negative consequences.  The former ...

newScale ACS team welcomes our partners to our new Partner PortalThe newScale Alliance and Channel Sales team are pleased to welcome our partners to our new Partner Portal.  We believe that you will find this new portal easier to use to find the coll...

Mandatory Attachment 2008.3We have some services where an attachment is a mandatory requirement for fulfillment. Is it possible to prevent service submission if there is no attachment? Thanks!

How do we display different pricing for different regions?We use RC globally and as a result, different vendors are used in different regions.  This results in different costs for services.  Is there anyway to have a single service display different ...

Unsubmitted RequisitionsHello,We have disabled 'Add and Review Order' button on all our forms. However, users are still randomly getting unsubmitted requisitions in their queue.The concern is if they have an unsubmitted requisition for some form 'A',...

Global Search Questions and GuidanceWe turned on Global Search for any user in our tool.  However, this was after we created over 150 services.  We didn't like the functionality due to permission issues especially during the Service Delivery moment. ...

Is the content within nS RC available for Enterprise Search Engine?RC has it own "search" engine, and it searches ("craws through"?) the content (like category, service + description) available in RC.  However, we have a requirement to make the RC co...

"order on behalf of" questionWe recently were asked to enable the order on behalf of feature within RC07 however when I went to enable it from within the administration module/customizations I notice that this feature is off by default and the wordin...

Is it possible to UPDATE "DirPersonExt" using ISF?RC2008.3Oracle 10gWebsphere 6.1IE6 & IE7Hi:Does anyone know if its possible to update the table "DirPersonExt" using javascript?I know that we can pull the default values and populate the form, but if...

Checklists in Review MomentHas anyone configured/added or does the capability exist to configure/add a checklist to a service that can be used during the review moment?  If so, how?  Thanks.

Adding Blank Pages To RequestCenter.It would be cool to add blank pages to the application from the adminstation page so that I could put all my training videos or FAQs inside RequestCenter without having to go to another external site. I'd love to b...

"Outbound transport Fail" - Error message recieved everytime when I try to raise a request for a new NEWSCALE formOriginal post by Kunal Hasija 5:19am, May 10Hi All,My newScale 2008 system is integrated with Remedy 7.1. I developed a new form in newS...

Service Team/Performer NamespaceI have 2 sequential tasks, where the person/queue assigned to the first task is conditional. In the second task, I would like to assign it to the person/queue from the first task. Is there a namespace that I can use fo...