Can we invoke a Service Queue Approval with SOAP call on Cisco Prime Service Catalog?

[Chandra Venkata Atchut Garre]

I have an external portal sending requests to the Cisco Prime Service Catalog via SOAP calls. In a particular service I need to include an Approval/Rejection task. Generally we add the task in the service plan to a Queue in such a situation. Can that task be updated and done with the SOAP call? I see no such Request in the WSDL when I have added to the SOAP UI. Could some one help me if I can have a SOAP call or NSAPI call or any other rest call for this?

[derevan007 · Accepted solution]

You can use the following NSAPI (REST) call:

RequestCenter/nsapi/transaction/tasks/{task-id}/approve

Note that it does not use the requisition id; it uses the requisition ENTRY ID (task ID)

[Chandra Venkata Atchut Garre]

Hi derevan007,

Could you please send me an example how this can be done? Also could you please tell me where we can get the TaskID?

I have tried this with an example service created. But when I hit the URL as you said I can see only a 500 error page on the browser. I have got the RequisitionEntryID by using the SOAP call getRequisitionStatus.

Thanks & Regards,

Atchut.

[derevan007 · Accepted solution]

Sorry, I don't have an example readily available, but you should look at the getAuthorizations API to get the TaskID (documented in the Integration Guide).

[Chandra Venkata Atchut Garre]

Thanks derevan007,

This worked. I have checked the Integration guide. and got the WSDL for Service Manager also. From there I can get the TaskID. Even we can approve the request with the SOAP call also.

Regards,

Atchut.