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Consult type events on Direct Transfer

Badar Ali
Level 1
Level 1

Hi,
    I was performing the direct transfer (agent extension) on an inbound call for UCCE 12.0, when I observed that on transferring (direct) call we receive some events for call type Consult. 

I wanted to know if that is the normal flow to get Consult events on direct transfer operation? If yes, can you please explain why this happens?

Looking forward to your response.

Thank you.

1 Reply 1

Whatley
Level 1
Level 1


Thanks for the information, I will try to figure it out for more. Keep sharing such informative post keep suggesting such post.

 

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