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How to use results in find incidents activities?

marthadvenkat
Level 1
Level 1

I am trying to use the results in "Find Incedents"  so I can get the category from the new incidents and send the appropriate user the email setup

in the Global table. Please let me know if anybody used it.

Regards,

Vandana.padgaomkar@pridevel.com

(630)-885-1784

1 Reply 1

Shaun Roberts
Cisco Employee
Cisco Employee

Category is returned from Find Incidents as per:

Then what you have to do is do a double FOR LOOP, because categories are arrays(as you can have multiple categories per any one incident).

So I would do a first For-Each block through Workflow.FindIncidents.FoundTasks.Items (which is an array of all the found tasks information)

Then a 2nd For-Each block through Workflow.For Each Block 1.Item.Category Names

And then inside of that you could pull out each category per incident.

Let me know if makes sense.

-Shaun

--Shaun Roberts
Principal Engineer, CX
shaurobe@cisco.com