Service item for License

[otavio.augusto]

Hi all. Quick question:

Is there any problem if I remove all lines from the System Setup -> System Service License and them request a new license refresh at the portal? I'd like to do it if that would not break anything. I'm still installing CIAC and that action would not stop anyone's work.

Regards

[otavio.augusto]

For me, the issue has never been fixed even after applying the patch. I'm pretty sure all instructions pointed here have been executed.  I still have to delete the entries from time to time.

[Von Jones]

To be clear, there is more than one patch that needs to be applied, as explained above.  There is both a 3.1.1 patch as well as a PO hotfix.

If you are still having trouble with both of these, please open a TAC case.  We do not want to sweep the issue under the rug and work around things with manual cleanup steps.

[otavio.augusto]

Yes. You mean the TEO2.3.5_Hotfix10.zip file, right ? I've applied it the way it is described in the Readme document and also following the hints people have provided in this thread.

[Von Jones]

No. See Lee's explanation above. The complete solution did not just require hotfix 10 which I think included the IAC 3.1.1 content, but also a separate PO hotfix. It'll take a  two-punch combo -

1. IAC 3.1.1 Hotfix 1 - addresses common configuration pitfall as described in IAC 3.1.1 Hotfix 1 Technical Note and by Blaine Lincoln above.
2. TEO  2.3.5 Hotfix 11 - addresses a race condition  that is most noteably affecting IAC licensing processes.

Please open a case with TAC if you still have issues.