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Beginner

ASA5506-X SFR Module - Upgrade to 5.4.1.3-26 Error

Hi,

I am trying to upgrade an ASA5506-X SFR module (currently running 5.4.1.2-23) to the latest s/w version (5.4.1.3-26).
However, the upgrade fails (after 5 hours!) with the following message:
"Update Installation Failed : [59%] Fatal error: Error running script 800_post/060_extract_eventserver.pl"
The SFR module is locally managed using ASDM.

I have tried the upgrade using the update file downloaded within the ASDM/Firepower 'Product Updates' GUI and the file "Cisco_Network_Sensor_Patch-5.4.1.3-26.sh" downloaded from the Sourcefire support site.

Has anyone successfully applied this upgrade on an ASA5506-X?

Thanks,

-Chris

11 REPLIES 11
Enthusiast

I'm having the same issue.

I'm having the same issue. Have you resolved it yet?

Beginner

I have the same issue. The

I have the same issue. The first ASA5506, succeeded after I reinstalled 3 times.

I am fighting with my nr 2 now.

First try, after 24houers the firepower module was totally unresponsive

Secon try, after 3 days the opgrade was still stuck at 55% in a script-

Third try. After 5 houers (now) [31%] Running script 200_pre/500_stop_system.sh...

This last message kame after 30 min.

According to the release note, an upgrade should take 116 min

Beginner

I'm using ASDM 7.4(1) so will

I'm using ASDM 7.4(1) so will try again with 7.5(1).

Failing that, I will link the 5506 to FireSIGHT Management Center and try it that way...

-Chris

Edit: ASDM update failed again with the following message:

Update Installation Failed : [59%] Fatal error: Error running script 800_post/060_extract_eventserver.pl

 

 

Beginner

All my trying have been with

All my trying have been with 7.5(1) and asa 9.5(1)

Beginner

And now I have 2 pcs ASA5506X

And now I have 2 pcs ASA5506X with upgraded Firepower.

The first after trying 4 times, with 3 reinstall

The second after trying 3 times, with 2 reinstall

The successful upgrade took a little over 5 hours. 

Beginner

I have now sucessfully

I have now sucessfully upgraded my 5506 SFR module to 5.4.1.3 (Build 26) using Firesight Manager.

-Chris

Hall of Fame Guru

I upgraded my 5506

I upgraded my 5506 successfully to that release. It took about 1 hour and 15 minutes to complete.

Enthusiast

Hi Marvin,Are you using

Hi Marvin,

Are you using Firesight Management center? or did you do the upgrade via ASDM? If ASDM, what version?

I have tried 3 times and have had no success. 

Hall of Fame Guru

Jon,I used ASDM 7.5(1) for my

Jon,

I used ASDM 7.5(1) for my 5506 upgrade as it was in my home lab.

I've used FireSIGHT Management Center (5.4.1.3 Build 55)  for upgrades to 5.4.0.3 on a 3D7125 appliance at the office. I don't have any 5506's under management by my (or any of my customers') FMC right now.

Enthusiast

I opened a TAC case and they

I opened a TAC case and they instructed me to do the following which fixed things nicely.

1)      Log into the SFR module and go into expert

>expert

2)      Then switch to root:

$ sudo su -

3)      Navigate to the upgrade directory:

# cd /var/log/sf/Cisco_Network_Sensor_Patch-5.4.1.3/

4)      Then move the "flags.conf" file out of this directory:

# mv flags.conf /var/common/

5)      Re-run the patch via the updates page in ASDM.

6)      Once the upgrade is running, follow the task status by going under "Monitoring

> ASA FirePOWER Monitoring > Task Status"

Keep an eye on the task status to make sure that the upgrade runs to completion. The hope is that by moving the flags.conf file to another directory, that it will re-run through the upgrade scripts.  Additionally, you can follow the upgrade progress in more real-time from the CLI by tailing the status.log file in the upgrade directory we went to in Step 3:

# tail -f status.log

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Beginner

Re: I opened a TAC case and they

This solution works also for me on stuck 6.2.2.2

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