How to order IPS Svc for ASA5515-K8 and L-ASA5515-IPS-SSP=?

[andygal]

Hello!

I have got ASA5515-K8 and IPS license L-ASA5515-IPS-SSP= ordered separately.

What smartnet should I order to enable IPS singnature updates?

I tried to order SU1 smartnet for ASA5515-K8, but Product ID ASA5515-K8 is not mapped to SU1 service.

Thank you!

[Julio Carvajal]

Hello Andy,

Here is the information you are looking for:

Cisco Services for IPS

Cisco Services for IPS is an integral part of the Cisco ASA 5500-X Series IPS Solution and enables operators to

receive time-critical signature file updates and alerts. Part of the Cisco Technical Support Services portfolio, Cisco

Services for IPS allows your Cisco ASA 5500-X Series IPS Solution to stay current on the latest threats so that

malicious or damaging traffic is accurately identified, classified, and stopped. Cisco Services for IPS features

include:

● Signature file updates and alerts

● Registered access to Cisco.com for online tools and technical assistance

● Access to the Cisco Technical Assistance Center

● Cisco IPS software updates

● Advance replacement of failed hardware

For more information about Cisco Services for IPS, visit

http://www.cisco.com/en/US/products/ps6076/serv_group_home.html.

[andygal]

Hello!

What service P/N i have to order in this case?

I tried get a quote in SCC for SU1 level service and received the message

Product ID [ASA5515-K8] belonging to Serial/PAK Number [FGL......] is not eligible for [SU1] Level of Service.

Thank you!

[Pavel Mares]

Hello Andy, you can not purchase SUx service level for ASA5515-K8 as this is standalone ASA, without IPS functionality. Service level SUx is designed for complex service coverage = SmartNet + IPS updates. In your case ASA5515-K8 is just an ASA. The IPS functionality was enabled via  L-ASA5515-IPS-SSP=. So far this is my case as well. I have found NO IPS service available for  L-ASA5515-IPS-SSP as this would be logic. Does anyone from Cisco know how to handle?

[moin.sayed79]

Hi Andy,

Call Cisco TAC and get the serial number of the old device mapped to the SKU ASA5515-IPS-K8 ( As this will be the bundled ASA part number with the IPS). Once this is done you can buy the service SKU CON-SU1-A15IPS8.

[Michael Stacks]

Have they fixed this since the latest release of code now supports both IPS and AVC on the same appliance?