cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Step-by-Step Configuration and Troubleshooting Best Practices for the NGFW, NGIPS and AMP Technologies A Visual Guide to the Cisco Firepower Threat Defense (FTD)
382
Views
0
Helpful
1
Replies
Beginner

Question about IPS subcription license for 5515-X Firepower module

We had sold 2 IPS subscription licenses to our client for their two Cisco ASA Firepower modules.

 

In return from Cisco, we received one software claim certificate containing the 1 PAK key. From its description, it is a Cisco ASA5515 Control License.

 

I was told by Cisco Licensing team that once the PAK key is entered on the license registration portal, it would generate 2 licenses for 2 Cisco 5515-X firepower modules.

 

However, our client has come back saying that they only received 1 control license. Currently, I have opened a case with TAC but they are still looking into it.

 

Can someone please advise what am I missing ?

1 REPLY 1
Highlighted
Hall of Fame Guru

Re: Question about IPS subcription license for 5515-X Firepower module

Control is a no cost item. Worst case you can submit an order for an additional one.

 

IPS is a right-to-use subscription. As long as the customer has a valid Control license applied, they are able to use the IPS features.

CreatePlease to create content
Content for Community-Ad
FusionCharts will render here