10-05-2009 03:26 AM - edited 03-10-2019 04:47 AM
Hi Guys,
am trying to upgrade my ASA-SSM-20 IPS.
current version: IPS-K9-6.0-6-E3
but after browsing the file & clicking on upgrade button, i got this message window:
"cannot upgrade software on the sensor"
"NULL"
I used the following files after downloading them from cisco:
IPS-K9-6.1-3-E3.pkg
IPS-K9-6.2-2-E3.pkg
non of them worked & each time i try to upgrade i got same message.
any idea? what could be the problem?
thanks
Rami
10-05-2009 07:56 AM
I similar issues and I had to reboot the sensor and then I could to the upgrade.
Dan
10-06-2009 02:15 PM
Hi.
too busy sensor send this message, when i try to upgrade as well, send me the same message, then i try to check this again, reload all asa, and then load the asa again.
then send me the same message.
try to upgrade with no users in line.
greetings.
10-07-2009 06:41 PM
Is your license current? I ran into this issue a few days back, then discovered that my license was out of date. I updated my license and then the updates applied successfully. Running "sh ver" from the session 1 command prompt will tell you, or you can look on the Intrusion Prevention tab under Home in the ASDM.
Rich
10-08-2009 02:21 PM
I'd recommend trying it via the CLI -- http://www.cisco.com/en/US/partner/docs/security/ips/6.2/configuration/guide/cli/cli_system_images.html#wp1088688
If that doesn't work, as a last resort you could backup your config & re-image the sensor with the new code. Then copy/paste your config back on - just make sure you paste it section by section. I've had to do this with stingy sensors in the past as well...
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